We have a Virgin television subscription at present .
But Sky T.V. has offered us a " Come Back " deal of £ 20 a month for 12 months , for Films , family , entertainment and Docs ( basically everything except Sports ) .... And Sky will give us £ 50 towards the first payments , so nothing to pay until February .
So we ring up Virgin to cancel .
I have to give you a bit of back history here ...
My lass had the Virgin account at her previous house before she moved back in with me , this contract was from November 2011 and she transfered the Virgin contract to my house in July 2012 , so we expected the contract to be ended this November 2012 .
The bloke from Virgin on the phone said ... As she had moved house , the contract started again in July at the new address and was not a continuation from the old house , therefore we have to continue paying Virgin until July 2013 or " Buy Out The Contract " costing £ 99 + one month of £ 66 .
When my lass changed houses , she never signed anything to say she had started a new contract and was not told verbally .
So , should her contract run a straight full 12 months from her old house ( Nov 2011 ) to my house ( Nov 2012 )
or is it true that she would have started a new 12 month contract at my house in July 2012 , still in her name ?
We asked for a customer / complaint number and the Virgin bloke said there was only a website to complain on and guess what ? It is not working at the moment ...