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Thread: microsoft xbox problem

  1. #1
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    Default microsoft xbox problem

    hi everyone this is going to be long!!!!!
    last november i decided it was time my son was old enough to go live.!!
    so i came home went on xbox via pc and set up an account using my own home email etc and paid for it via paypal there and then, passwords all set up etc.
    come exactly one month later i come home from work, my son says dad icarnt get online.
    i then phone xbox live tell them the problem and go through all the security questions etc and they say they dont match up and if i carnt give them the correct passwords thers nothing they can do,so up against abrick wall they take it in into an investigation which last another few weeks loads of phone calls there is still no resolve by this time i'm fed up and can see they cannot help even though they have my debit card details and email ( istill recieve emails from them on my address) which all comes correct.
    so 23 december (just before christmas) i'm left with no other option but for them to talk me through setting up another account with a separate email address paid another £40 all sorted (but £80 lighter).
    fast forward to now 15 november i get a email from xbox on my home (first email) email and paypal they have requested another£40 paypal have payed it on the xbox live account i cannot use .
    i have been franticly on the phone to micrsoft xbox and paypal an non of them cannot help.
    xbox say the account does not exist paypal say as is a subscription they cannot do anything .i'm unnessasarily charge £80 plus my £80 for the account that does work £160 all in in two years.
    now i'm at a lost at what to do if and how i can get refunded as all i get is a massive brick wall like last year.
    sorry its so long hope some one out there can advise me .
    much appreciated nigel

  2. #2
    Regular Member kns's Avatar
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    Default

    Can you not just put in a dispute with paypal against xbox ?

  3. #3
    Regular Member Mark-R's Avatar
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    Default

    I had the same problem all I did was went into PayPal and reported it I got the money back and got the subscription closed.

    Sent from my iPhone using Forum Runner

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    Default

    ive been on to paypal and they say as its an subsription or service and not a physical item there is noting they can claim against.
    all i can do is get more response from microsoft.
    but my head is hurting from the ammount of times i keeps banging on there brick wall

  5. #5
    Regular Member Mark-R's Avatar
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    Default

    You can cancel the subscription within paypal i did it after i got the £45 refunded back into my paypal account.

  6. #6
    Regular Member Exclusive BV's Avatar
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    Default

    i always buy pre-paid cards for things like this out of the high street game shops.

    i never give my card details to gaming sites, too many been hacked in the past, even sony got done a while back

  7. #7
    Regular Member Neve'o's Avatar
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    Default

    Sounds like a right ordeal! I only ever buy the pre-paid cards after a mate had problems where the subscription kept renewing even though he had cancelled it.. I tend to buy the ones off ebay where the seller just's sends you the code, cheaper and most send them within 30 minutes or so.

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    Default

    @nigelbriggs

    Have you called Xbox support and openend an unauthorised access case..

    Accounts cannot be can't be hacked over Xboxlive, so it looks like there's a hole in your security somewhere. Don't ever enter xbox live account info into any other site except Xbox.com or Xboxlive.com

    have you tried any of the pages below? they may help..

    This page will tell you when your account was last used, so you can see when the old gamertag was last used..
    Account activity

    Stolen account

    Account security
    Account management

    Hope you get it sorted..
    Last edited by Big-Pete; 17th January 2013 at 20:50.

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