It seemed such an easy thing to do.
I decided to get parking sensors for my vectra. I ordered the vauxhall fitting kit for £18 so that I would have the template to allow a perfect fit.
I bought a new used bumper as mine was not in the best condition. I then went to Fleetline in Croydon to get the work done.
I asked for the bumper to be painted, deformation corrected and two holes to be filled, so looks like new. I supplied the template, 4 caps and 4 sensors. I also gave them my VXR diffuser for painting.
I was quoted a fair price so accepted.
I left the items with them and was told they could not give me a timescale to left it for two weeks.
I called on friday and they was pleased to hear from me. Apparently it had been done some time and they had lost the paperwork.
I agreed to pop down on Saturday or Monday to collect.
I went there today and quite frankly disappointed.
1. They sprayed over the mounting clips for number plate
2. They sprayed over old number plate fixing stickers
3. Drilled four holes big enough for the sensors but not the cap or holder (Not to the template spec)
4. 2 holes not filled and deformation not repaired.
On the edge of the bumper near the umber plate i can see cracking and old paint.
The diffuser was okay except it had a small scratch on it.
When I moaned about the lack of preparation, was told the estimator was on leave and they would call me.
I left it till late afternoon. When eventually the general manager called.
I tried to explain my concerns, i.e the drill holes not the right size and not as per the template. The lack or preparation (i.e painting over clips and stickers) and the two small bumpers holes not filled. He stated the holes would be fine as they will be covered by a nameplate unless i use a non standard number plate (but as he reminded me, would be illegal!) I mentioned the rippling on the edge which could be seen through the paint. He then stated that the bumper needed a repair as opposed to painting. He then referred to us having an 'adult' conversation and that last year they did 10 million. I asked him why he kept refering to adult conversation and was promptly informed I either "take it away now and deal with it"or wait a week and have a meeting with him and the estimator. He was unwilling to listen that I just want the holes filled, correct the parking sensor holes and sort out the deformities as agreed.
Well I have a meeting next week and no doubt he will remain arrogant and will get nowhere.
Their website states"We take pride in our reputation for getting our customers’ ‘mobile assets’ back on the road by ensuring all vehicles are expertly restored to their original condition quickly and to the highest possible standards."