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Thread: VX Rant

  1. #1
    Regular Member Damian's Avatar
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    Default VX Rant

    My passenger wiper arm linkage broke last Thursday, so phoned VX near to me and said to them that it had broken could they please fix it whilst the car is just inside it's warranty mileage, told them the problem and that it was a known defect.

    They booked me in the Saturday morning and told me to bring the car down at 8:30am, so on the dot I arrived with the 2.5 year old in tow to have a wonder around the town...

    VX Man: What time do you want the car back
    Me: ASAP please
    VX Man: how about 10:30
    Me: (Spluttering) 10:30 you are kidding, 2 hours to fit a wiper arm linkage
    VX Man: We don't start till 9
    Me: So 9:30 then, and why the hell am I booked in at 8:30
    VX Man: We will call as soon as it is done

    So off we toddle into town, 10:15 comes no call so wonder back to the garage

    Me: Is it done
    VX Man: No, we are waiting for a part
    Me: What do you mean
    VX Man: We had no linkages in stock so they are getting one sent from nearby, should be here any minute
    Me: (Getting a bit annoyed) I booked this in two days ago why didn't you make sure the part was here
    VX Man: We had to diagnose the problem first
    Me: I gave you the diagnosis 2 days ago, passenger wiper not working, linkage broken ergo new linkage required !!!
    VX Man: The van should be here in 5 mins
    Me: (Sat down fuming)

    11:00 the guy comes over, the part has arrived now, should just be 15 minutes and you can have the car back. Hmmm I thought wasn't going to take 15mins at 8:30 this morning.

    So in conclusion, hats off to VX took them 3 hours to fit a passenger wiper arm linkage from me handing the key over to me getting the key back, and I had diagnosed the problem 2 day earlier.

    That garage won't be getting my service money in January !!!

    Cheers, rant over

  2. #2
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    Default

    At least you can get parts fitted the same day as the fault is diagnosed... very rarely happens here unfortunately.

  3. #3
    Regular Member Ste's Avatar
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    Vehicle : Jaguar XF 3.0D V6

    Trim : Black

    Engine : 3.0D V6

    Year : 0000

    Default

    Go non-dealer for your service, and save £££.

    I don't use dealers at all, except for warranty work. I have absolutely no incentive or desire to ever use them. Every dealer I have been to (across different makes) do not give me what I want or need, and therefore get no business from me.

  4. #4
    Regular Member simac's Avatar
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    Default

    My dealer changed the wiper linkage on a Friday, on the way home I noticed they had put the wipers back on the other way round. It was raining and I had to put up with the small wiper being on the drivers side

    I went in on Saturday morning and went ballistic, they wanted me to wait for three days before they could book it in - that was the wrong thing to say to me and i'm surprised I didn't spend the night in a cell LMAO !!

  5. #5
    Regular Member AndrewTi's Avatar
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    Default

    Sounds about right. Took my car in to have the main door speaker replaced as it was buzzing and flapping.

    Told them it was blown. Had to wait for them to diagnose it. Then had to go in again to be fitted. All in all, took nearly three weekends.

    My car will not see the inside of a Vx workshop ever again.

  6. #6
    Regular Member MattB's Avatar
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    Default

    Quote Originally Posted by Damian View Post

    VX Man: What time do you want the car back
    Me: ASAP please
    VX Man: how about 10:30
    Me: (Spluttering) 10:30 you are kidding, 2 hours to fit a wiper arm linkage
    VX Man: We don't start till 9
    Me: So 9:30 then, and why the hell am I booked in at 8:30
    VX Man: We will call as soon as it is done
    I always find that the best way to get a result is with a pleasent, calm, but firm tone. Definitely avoid being too direct and aggressive as it's likely to put the chaps back-up and switch him into 'do it by the book' mode. People are more likely to want to help someone they like, rather than someone who's being confrontational.

    Having said that, it does sound like they were quite helpful in sourcing a part locally to provide a same day fix and avoid the need for a rebooking.

    I'm also not surprised that the dealership wanted to diagnose the fault themselves. Most dealers have learned the hard way and had their fingers burnt at some point by putting too much reliance on someone elses diagnosis that turned out to be incorrect. A full diagnosis makes sure the problem is fully understood, that there's no hidden cause, that the correct parts are ordered and there's full ownership of the problem.

    Booking for 8:30am when the workshop doesn't open until 9am sounds a bit off though. It might be convenient for them to have all the cars there and ready for when the Techs start work but it's not exactly customer focussed to make everyone wait an extra half-hour.

  7. #7
    On a Sabbatical VauxVeteran's Avatar
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    Default

    You have to understand that the 18 yr old valeter has to go down the road and time trial your car before they hand it back, then the oily hand guy has to nip in and fit some prints in the footwell and across the paintwork at precise intervals, all very time consuming.

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