My passenger wiper arm linkage broke last Thursday, so phoned VX near to me and said to them that it had broken could they please fix it whilst the car is just inside it's warranty mileage, told them the problem and that it was a known defect.
They booked me in the Saturday morning and told me to bring the car down at 8:30am, so on the dot I arrived with the 2.5 year old in tow to have a wonder around the town...
VX Man: What time do you want the car back
Me: ASAP please
VX Man: how about 10:30
Me: (Spluttering) 10:30 you are kidding, 2 hours to fit a wiper arm linkage
VX Man: We don't start till 9
Me: So 9:30 then, and why the hell am I booked in at 8:30
VX Man: We will call as soon as it is done
So off we toddle into town, 10:15 comes no call so wonder back to the garage
Me: Is it done
VX Man: No, we are waiting for a part
Me: What do you mean
VX Man: We had no linkages in stock so they are getting one sent from nearby, should be here any minute
Me: (Getting a bit annoyed) I booked this in two days ago why didn't you make sure the part was here
VX Man: We had to diagnose the problem first
Me: I gave you the diagnosis 2 days ago, passenger wiper not working, linkage broken ergo new linkage required !!!
VX Man: The van should be here in 5 mins
Me: (Sat down fuming)
11:00 the guy comes over, the part has arrived now, should just be 15 minutes and you can have the car back. Hmmm I thought wasn't going to take 15mins at 8:30 this morning.
So in conclusion, hats off to VX took them 3 hours to fit a passenger wiper arm linkage from me handing the key over to me getting the key back, and I had diagnosed the problem 2 day earlier.
That garage won't be getting my service money in January !!!
Cheers, rant over