Does anyone understand this?!?!?!
Surely National Health Service beauracracy and red tape gone mad?!?!
This morning I attempted to obtain a doctors' appointment for my asthmatic 15 year old son, who had had a troubled night with a chest infection, resulting in an asthma attack.
Despite arriving at opening time, 8.30 on the dot, and being the only person in the waiting room, on asking to book an appointment for him at some point today, the receptionist told me
'That's not the procedure!' and then went on to tell me that the procedure is as follows................
Telephone doctors surgery and leave phone number.
Await phone call from practice nurse.
Tell practice nurse nature of complaint.
Practice nurse decides if doctors appointment is needed.
'If' practice nurse decided appointment is neccessary, and 'if' appointment is available, one will be booked.
"Hmmmmmm..." says I.."well, as we are actually here in the building at the moment, please can we speak to the practice nurse face to face?"
"NO" said the receptionist "that's not the way we do it - you'll have to go home and phone here, and leave your number for her to call"
"But I am here...........now.............in the surgery...........I can see her through the window.........can't I talk to her now??!?!!?"
"No, you have to phone, and then she will ring you".
I stamped my feet and asked if I could wait for her. I was told I could.........we waited for over an hour - and were finally told that we wouldn't be able to see her until she had phoned all the people who had been phoning in this morning........since 8.30 when we had first arrived!!!!!! Thus putting us to the back of the queue!?!!?!?!?! Running out of patience and time, I tried to book an apppointment for tomorrow - but was told that as per today, I would have to wait till tomorrow morning, phone the practice, leave a phone number, wait for the nurse to ring, blah, blah, blah............
I am ashamed to say that I resorted to enlisting the help of an acquaintance who knows the practice manager, phoned him from her house, and within an hour we had secured an appointment. He has admitted it is a system set up to prevent time wasters and hypochondriacs from filling all the appointments!!!!
Apologies to anyone in the medical profession who supports this, but imho it beggars belief!! I cannot believe this is the kind of service I pay my taxes for!!!!! Can anyone make sense of this?!?!? Am I missing something?!?!?
Footnote:- son much better now after new inhalers, and antiboitics for chest infection.