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Thread: Legal - damage to electric meter cupboard by British Gas

  1. #1
    Regular Member chewy71's Avatar
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    Default Legal - damage to electric meter cupboard by British Gas

    I have been with British Gas for many many years now and they are the sole people who open and close my meter boxes. I have never opened it.

    My gripe with them is that when a reading has been taken, the box must not have been closed properly and the wind has taken it and smashed it off the casing. Are British Gas liable?

  2. #2
    Regular Member m8internet's Avatar
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    They may be
    Report the issue to your provider
    I would suggest you take photos and save them for future reference
    Keep a record of the date on which the meter readings were taken

    As it is an external meter the local provider should attend and repair within 12 weeks
    If you have to pay, do so under protest then claim it back

  3. #3
    Regular Member chewy71's Avatar
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    Their reply is:
    Dear Mr bingham

    I am very sorry for the meter box.

    Unfortunately, British Gas is not responsible for the installation, maintenance or repair of external
    meter boxes. You can purchase a new meter box door at any diy store, builder’s merchant or get it
    repaired or replaced.

    If your property is owned by a Council or Housing Association you will need to contact them as they will need to carry out the repair for you. If you live in a private rented property, your landlord will be responsible for the repair.

    Please contact us should you need any help in the future and thank you for contacting British Gas.


    We're listening, so tell us what you think - if you've got a moment please complete my survey to let me know how I've done.

    Kind regards

    Shyam Jaiswar
    Customer Service Advisor

    britishgas.co.uk - Looking after your world

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    Regular Member montyfert's Avatar
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    i think although the have access to the meter box it is the landlord/owners responsibility.

    is this the one http://www.ebay.co.uk/itm/WHITE-GAS-...item27b8707dfb

  5. #5
    Regular Member chewy71's Avatar
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    yes Monty, however it is their negligence that has caused the damage.

  6. #6
    Regular Member alcutler's Avatar
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    Default

    I have several houses I rent out and I am responsible for the cabinets that are outside - the bits are expensive as well - the one on Ebay is a good price - I have paid that for door catches.

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    Regular Member m8internet's Avatar
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    Strange, it is different in Scotland, if it is damaged by the meter reading then they are liable and replace it within 12 weeks (as this is the deadline in the national guidelines)
    However, if the home owner damages it, then it has to be reported to the provider, they replace it and apply the fixed costs on the next bill
    As an electrical item it cannot be replaced by an unauthorised person, although the network providers will authorise DIY so long as it is only the housing and/or door

    Personally, keep complaining and be adamant it was in the locked and closed position prior to this visit
    You are seeking a repair or replacement within 12 weeks at their cost

    "Looking after your world", just not the outside world!

  8. #8
    Regular Member Big Knox's Avatar
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    Also make it clear you want to raise it as a formal complaint and its not just something you're enquring to customer services about.

  9. #9
    Regular Member chewy71's Avatar
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    I thought about gluing the box shut, request detailed meter reading times and dates, and sit and watch them break it while trying to read it. I can't believe that if they break it then they are not liable!!

    so far,.. this is my reply to their email above:

    "I appreciate your comments however that is not the issue, the issue is that your operative open and close the box, no one else, and with it not being closed properly, wind has opened the box and damaged it.
    As British Gas have caused the damage then they should repair or replace it, in the same way if I turned up to your offices and mistakenly reversed through the office window, I would be liable for the damage even though I did not install or maintain the window."

  10. #10
    Regular Member montyfert's Avatar
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    Default

    Quote Originally Posted by chewy71 View Post
    yes Monty, however it is their negligence that has caused the damage.
    only if you can prove they left it open

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