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Thread: Main dealer bodyshop

  1. #1
    Regular Member DTi Elite's Avatar
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    Vehicle : Vectra

    Trim : Elite

    Engine : 1.9 cdti 150

    Year : 2007

    Mileage : 145k

    Default Main dealer bodyshop

    my sister has recently been involved in an accident in her 2009 corsa cdti design . pre accident condition of the car could only be described as spotless inside & out ( apart from the wheels needed a clean )
    the whole offside of the car was damaged & needed major repair work .
    the insurance company sent the car to a local vauxhall dealer ( not gonna name & shame just yet )
    they have had the car since april 16th , she has only just got it back today & she had a few concerns regarding the standard of the repairs & so asked me & my brother to have a good look over the car , we had a good look over it & came up with quite a list of nasties , some quite minor but some quite major , either way this is not the kind of standard I would expect from any bodyshop , not to mention an insurance approved main dealer one .
    they have said they are going to have another look at the car with regards to sorting it out , this is not enough & in my opinion they should be looking to replace the car or compensate her for the state of the repairs & devaluing of the car .
    anyway , I will list the faults that I can remember .
    1 "design" badge missing from drivers door even though listed on parts invoice.
    2 door mirror housing still has scratches in the paint from when the glass came out in the accident .
    3 vin sticker missing from B post , not sure if there should be an airbag sticker on the rear of the door .
    4 inside of door still buckled around impact bar spot welds even though the car has had a door skin fitted .
    5 paint is so thin on the inside of the drivers door that primer can be seen through it when the sun is shining on the car .
    6 no paint on edge of rear wheel arch , just primer & some of it is flaking already .
    7 rear bumper touching quarter panel , no gap ( will probably rub through paint in normal use & cause rust )
    8 joint & sealer of rear quarter panel ( inside boot aperture ) looks a complete mess .
    9 marks in filler & small amounts of paint missing on rear C pillar where rear quarter has been pieced in.
    10 overspray inside fuel filler opening , all over the rear inner wheel arch , fuel tank & rear axle .
    11 no sealer used where new quarter panel is joined to rear of sill , meaning noticeable repair .
    12 no sealer or paint ( bare metal
    ) from the rear of the sill to under drivers door on underside of the car ( where new panel has been spot welded )
    13 old mud flap ( complete with scuffs ) has been refitted on front of car even though invoice states new one fitted
    14 wheels have not been cleaned before being repainted & not been correctly masked so the inside of the wheels have noticeable overspray on the brake dust / muck .
    15 drivers front wing panel gaps not right .
    16 paint finish on car is generally not as good as it should be ( orange peel )
    17 overspray on rubber grommets in bottom of sill ( noticeable sign of repair )
    18 grinder mark in sill ( under paint )
    that is about as much as I can think of up to now & is really not what should be expected as far as repair standards go , especially when the total repair cost was £3600

    apologies for the long winded post but I am totally shocked at the poor standard of the repair .

  2. #2
    Regular Member John Bishop's Avatar
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    Default

    That was from a vx dealer?!!! I would complain not only to insurance company but also to Vauxhall too. Take photos of evrything for evidence and request an independent inspection.

  3. #3
    Regular Member DTi Elite's Avatar
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    Vehicle : Vectra

    Trim : Elite

    Engine : 1.9 cdti 150

    Year : 2007

    Mileage : 145k

    Default

    my sister is going to give them one chance to sort the whole mess out , if they try to fob her off or the work is not done to a satisfactory standard then it will be taken higher , the whole repair looks shoddy .

  4. #4
    Regular Member chewy71's Avatar
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    Default

    Shocking being a 'dealer'. Always seems the best thing to go to a specialist. I have just had my V grille sprayed and the colour match (star silver) is perfect and the finish is stunning. Hope this gets sorted to satisfaction as a car a very large expenditure for people, and to be messed up by cuckflumps bodging it is only going to be stressful.

  5. #5
    Regular Member alcutler's Avatar
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    Vehicle : vectra c 1.9cdti 120 estate

    Trim : design



    Default

    Your sister is lucky to have brothers like you - who have the skills/knowledge to spot a lot of the things you have listed ( although some of them are pretty obvious). A lot of Joe Publics would just accept it, especially as it was done at a Vx dealership - As stated above I would go back to the garage where the work was done and tell them you are going to the Insurance and Vauxhall if the car is not repaired to your satisfaction. I would love to see their reaction when presented with the list of faults you have drawn up. Please keep us informed of the result.

  6. #6
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    Vehicle : Vauxhall Astra-J

    Trim : Elite

    Engine : 2.0 CDTi

    Year : 2013

    Default

    I always thought Vauxhall dealerships farmed out the work to a local bodyshop rather than have their own on site?

  7. #7
    VIP-Member puppet's Avatar
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    Vehicle : Insignia 1.8 SRi

    Trim : VX Line Red

    Engine : 1.8VVT

    Year : 2011

    Default

    If the damage were due to a 3rd party, then it sounds as if you could potentially also pursue a diminution claim.

    http://www.laird-assessors.com/index...ution-in-value

    Basically, you get an independant report done on the condition of the vehicle, post repair, and they work out what the reduction in value of the vehicle is likely to be when you sell it on. We had to do this when somebody smashed into my wife's new CR-V, and succesfully pursued a cliam and got about £800.

  8. #8
    Regular Member John Bishop's Avatar
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    Default

    Quote Originally Posted by Big Dave View Post
    I always thought Vauxhall dealerships farmed out the work to a local bodyshop rather than have their own on site?
    Some do. The last 2 i have used have their own bodyshop

  9. #9
    Regular Member DTi Elite's Avatar
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    Vehicle : Vectra

    Trim : Elite

    Engine : 1.9 cdti 150

    Year : 2007

    Mileage : 145k

    Default

    she took the car back the next day & got a manager to come & look at it , she was rhyming off different things on the list & showing him .
    he asked if she had a spare copy of the list , she replied that she has photo copied it for them to have one but he wasn't getting the list until she had personally shown him every item on the list .
    the manager was appalled at the state of the car & agreed that it needed to come back in for a weeks worth of remedial work to be carried out , she asked for a courtesy car & was told they didn't have one available .
    she then asked if they would be prepared to hire a car for her from enterprise as she was not prepared to drive the car in its current state , suddenly they managed to find a spare 11 plate astra for her to use until the corsa is sorted .
    we have now decided that when she gets the call that the car is ready to collect I will be going with her to check the car over fully & possibly get it up on a lift as well .

  10. #10
    Regular Member m8internet's Avatar
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    Default

    There aren't many VX bodyshops left in the UK
    However they are usually very high quality, so much so that insurance companies are reluctant to use them now

    Equally, the standard of work sounds to be an issue
    Does this dealership have a bodyshop?
    Was this work carried out by them, or were they instructed to contract this out?

    Personally, don't deal with the dealership, except to drop off and pickup the vehicle
    All other communication should be with the insurance company

    I made a claim against Aviva, after their insured party hit my car
    I had them arrange EVERYTHING
    They advised me the dealership would provide the courtesy car, but on arrival I was advised there was a £150 excess, plus the car was not suitable for my requirements (sorry but a Corsa is not equivalent to a Vectra)
    After phoning Aviva they then confirmed they would use an external company, and provide a car of equivalent size at no cost
    The only item recycled from the repair required was the numberplate, even the undamaged fog lamps were replaced

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