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Thread: GRRRR - Garage Diesel Pump didn't auto cut-off - Regulatory Requirements

  1. #1
    Regular Member wotsthestory's Avatar
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    Default GRRRR - Garage Diesel Pump didn't auto cut-off - Regulatory Requirements

    Are there any kind of regulations about this? I was at a garage that (fortunately as it turned out) had the slowest filling pump ever, filling up my car with 143.9 diesel. Then all of a sudden Diesel spraying everywhere and I mean everywhere. I now smell like a truck. As my shoes are covered along with the bottom of my jeans.

    Remonstrated with the guy in there who was the manager as it turned out, predictably advised me I was doing it wrong, then that I hadn't stopped after it clicked. It never clicked and I've never had this problem. I've done 4K in this car since ownership and never spilled a drop!

    I'd never been there before, it was an Esso at Hersham (opposite VW garage) for locals, I only went because they had a car wash. More fool (or fuel) me.

    I managed to get a full car wash for a £1 off, yet I would easily have wasted that in Diesel at todays prices. He did offer to wipe my car down for me, clown!

    Anyway, my question is, surely there must be someone to whom I can complain because surely that's a safety issue?

  2. #2
    Regular Member rich r's Avatar
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    Sadly not. The automatic cutout is a courtesy not a requirement. It's up to you to hear the gurgle of the fuel backing up the filler pipe and stop, or have a rough idea of how much fuel is needed to fill the tank. Some vehicles never cause the automatic cutout to trigger (mainly larger vehicles and vans etc).

    Yes, you should report the pump as having a fault, but there's no legal requirement for them to compensate you for the spillage.

  3. #3
    Regular Member wotsthestory's Avatar
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    Surely the cutout is a safety requirement, otherwise everyone would have fuel everywhere?

  4. #4
    Regular Member chewy71's Avatar
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    I would say your rant at the manager will suffice for the safety issue to be resolved despite his replies. I've heard the slower pumps often do not auto cut off, happened to me once or twice.

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    Loads of pumps I have used give splash back.

    Since the first time it ever happened to me, I now make sure I'm not stood where it's likely to splash over my clothes or shoes.

  6. #6
    Regular Member wotsthestory's Avatar
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    I think it hurts more because of the cost of the stuff right now and the amount that ended up on the floor and me. I did ring Esso Customer Care for Service Stations, but alas they only supply and are not an actual Esso service station. So I'll just rant at anyone today who will listen then forget about.

  7. #7
    Regular Member Big Knox's Avatar
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    Ask m8internet, I believe he owns/runs several petrol stations amongst other things.

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