brake-lines.co.uk

**MattVecVXR** · 10th May 2012, 16:39

After ordering a set of braided HEL hoses from brake-lines.co.uk I've had nothing but problems with them. Originally the hoses that were made up had 10mm banjos not 12mm (common problem I believe) so I spent days trying to phone them to correct it, but couldn't get through for love nor money.

I then emailed them and got a response back a day later saying that the factory ran out of 12mm banjos so made them up with 10mm instead and that the correct ones would be sent out the following day. This was over a week ago and I've not heard a peep since so I've emailed them again to try and push them to sort it out.

I heard good things about them on here and elsewhere, but with the lack of communication and haste in either letting me know when they're sending them out or actually sending them, annoys me and I'll never use them again.

Has anyone else had problems with them or is it just me?

**Ziggy** · 10th May 2012, 16:49

I remember people having issues on the civic forum im on.

http://www.google.co.uk/search?q=hel...iw=760&bih=253

**lee gsi** · 10th May 2012, 18:14

They ran out of 10mm ones so fitted 12mm ones instead lol.

And your trusting them with your life lol.

Ran out of rubber hose so used some plumbing pipe we had kicking around

**merikiito** · 10th May 2012, 18:51

I ordered a set from them and had to wait for stock of the 12mm banjos to turn up. They are fully aware of the size required for the Vectra C so I do not know where there issue is, maybe they are just a bit slow on the uptake!

I tried to contact them on the phone to ask why they were taking so long but never got through. They did reply to my second email telling me they where waiting on the banjo's. Don't think I would use them again due to the slow service/contact response

**Rebellion** · 10th May 2012, 18:52

"We can't send you right hoses because there's a hose pipe ban where we are"

**Sebastian** · 10th May 2012, 18:54

Originally Posted by CDTiMatt

After ordering a set of braided HEL hoses from brake-lines.co.uk I've had nothing but problems with them. Originally the hoses that were made up had 10mm banjos not 12mm (common problem I believe) so I spent days trying to phone them to correct it, but couldn't get through for love nor money.

I then emailed them and got a response back a day later saying that the factory ran out of 12mm banjos so made them up with 10mm instead and that the correct ones would be sent out the following day. This was over a week ago and I've not heard a peep since so I've emailed them again to try and push them to sort it out.

I heard good things about them on here and elsewhere, but with the lack of communication and haste in either letting me know when they're sending them out or actually sending them, annoys me and I'll never use them again.

Has anyone else had problems with them or is it just me?

Mate had same issue. Nearly impossible to get in touch withh brake lines.co.uk

Get in touch with hel lines direct complain and u will send directly to them they sort it out... Went same route

Seb

**MattVecVXR** · 10th May 2012, 19:00

Originally Posted by lee gsi

They ran out of 10mm ones so fitted 12mm ones instead lol.

And your trusting them with your life lol.

Ran out of rubber hose so used some plumbing pipe we had kicking around

The quality of the hoses is great, it seems that they just blindly follow the specifications again and again that they haven't corrected... i think the excuse from the seller about them running out of banjos is to fob me off because he's slow getting his orders into HEL.

Originally Posted by merikiito

I ordered a set from them and had to wait for stock of the 12mm banjos to turn up. They are fully aware of the size required for the Vectra C so I do not know where there issue is, maybe they are just a bit slow on the uptake!

I tried to contact them on the phone to ask why they were taking so long but never got through. They did reply to my second email telling me they where waiting on the banjo's. Don't think I would use them again due to the slow service/contact response

Maybe it would have been quicker if we'd contacted HEL directly when ordering, stating that they were 12mm banjos not 10mm before they made them up.

Goodridge are just as bad at making the hoses to the incorrect specifications.

I can't believe how bad he is at replying, his answerphone message says that they're out of the office (no matter what time I ring) and that they're still answering emails on their phones............. no they're eff'ing not!!

**keith150882** · 10th May 2012, 23:06

Same here I'v got a full set in with 10mm bajo's in draw ! first time they made them with 10mm front 12mm back, email them to say that they was wrong and I ended up with 10mm back had to email again to get 12mm front !!

**MattVecVXR** · 14th May 2012, 12:38

I've just sent a rather heated email to brake-lines.co.uk because I still heard nothing from them, only to get the reply that the factory are out of stock or the 12mm banjos.

I've also just spoken to the factory, who confirm that there is a wait of at least 2 weeks for the banjos but they'll see if they can put a rush on it via brake-lines.co.uk

I'm not holding my breath and it winds me up that I've just been left in the dark, so I would strongly recommend that if you want brake hoses to arrive the same year you ordered them, give brake-lines.co.uk a wide berth.

If I've not heard something positive by Wednesday, I'm getting my refund and keeping OEM hoses.