In 2011 I had a big argument with Sky over their lack of service, incompetent way of dealing with complaints and their equipment that constantly failed. I ended up in 2011 paying for 12 months of which 10 months we had internet and the Sky box broke which took them another month to correct. So they offered us SKY HD upgrade for nothing as a gesture of goodwil. Great I thought!
It was explained to me that I would pay for Sky HD but get my line rental for free and discounted internet, but the bill would show that we were paying for Sky HD. But it was sold to us that we were basically still paying for line rental and internet but in fact getting the HD for free.
3 months on and everything has been fine. I filled out their home move on line, we moved house and I sat in last friday all day waiting for the engineer to turn up to install everything. At 4pm I call them from a mobile to ask where the engineer is. There is no engineer coming and the "Home Move" has not even been started despite a lengthy conversation with them 2 weeks ago discussing the new house. They could start the process now but it could take 3 weeks to complete before I get a phoneline
This resulted in another argument in which I have now been paying another month for no services from Sky as it was stopped from the old address a month a go.
I canceled my direct debit after that argument, told Sky to cancel the account and that would be the end of it.
I get an email off Sky yesterday telling me they will not close the account, I am still subject to paying £65 pcm as I started a new contract when I took the Sky HD box on and I still have 8months of contract. When I explained that I have not had any service from them, they said it does not matter and I am still liable to pay the outstanding contract and it has now been passed to their debt recovery agency.
I asked them how they could hold a dissatisfied customer to a 12 month contract who they offered the box to as a gesture of goodwill because of their lack of customer satisfaction only to now try and tie me into it for an extra 8 months whilst refusing to install anything as it has gone to debt recovery! I have even paid the last month with no services.
I have reported it to Watchdog and have said maybe I should instruct a small claims court for loss of earnings, phone calls and stress dealing with them.
Sorry so long but what a saga again from Sky
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