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Thread: Hids direct answered the phone today. Fell off chair

  1. #1
    Regular Member Envy's Avatar
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    Vehicle : Vectra C

    Trim : SRi Nav

    Engine : 1.8 VVT

    Year : 2006

    Mileage : 130k

    Default Hids direct answered the phone today. Fell off chair

    Been having a bulb issue for the last few weeks (h7 35w 6k)

    Sent quite a few emails with only one answer. Phoned many times only to get a recorded message each time telling me to call back in 10 mins.

    Sent another email but 5 days later no reply.

    On the off chance I called them again today and a very nice young lady picked up.

    Was told to send the bulb back but I didn't want to dothat. So left 10 pound deposit and another bulb is on its way.

    So hopefully there contact issues are sorted. I could also hear a lot of chatter in the background talking about 501 and mtec. Sounded likes another customer being given advice.

    Btw i swapped the intermittent working bulb to the other side and the same problem followed. It's a bad bulb for sure.

    I'm now relieved that my issue will be corrected. It's been going on for awhile.

    Just to note that I was told the ballast hAve 2 year warranty but bulbs only have six months. I missed that when originally ordering.
    Last edited by Envy; 21st March 2012 at 22:37.

  2. #2
    Regular Member Envy's Avatar
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    Vehicle : Vectra C

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    Year : 2006

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    Default

    Hmmm looked on their site again and I can not see any mention of 6 months warranty for bulbs within kits.

    Just wonder if I have missed it. Just to add if you buy replacement bulbs it states one year warranty.

    Either I have missed the plot completely or this is somewhat odd / misleading advertising.

  3. #3
    Regular Member Envy's Avatar
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    Vehicle : Vectra C

    Trim : SRi Nav

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    Year : 2006

    Mileage : 130k

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    Dp again

  4. #4
    Regular Member lee gsi's Avatar
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    Everything is warranted for 12 months by law.

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    Regular Member Envy's Avatar
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    Hmmm the plot thickens. I will give them a call tomorrow.

    Thanks lee.

  6. #6
    Regular Member Envy's Avatar
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    Hmmm the plot thickens. I will give them a call tomorrow.

    Thanks lee.

  7. #7
    Regular Member Envy's Avatar
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    Year : 2006

    Mileage : 130k

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    Did not get a chance to call them today, will do tomorrow.

    However my replacement bulb arrived today which was quick.

    Will fit this weekend and see what happens.

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