Hi folks, sorry for long post and very angry just now, but please read and tell me what you think.
I just had to take my car in for work that the garage did not do before i bought it, details in this thread
Anyway on Monday i went and spoke to them and they said yeah got your email but we can't email back from here ( got to be a load of crap but oh well) and said will need to leave it with us is thursday ok?
booked it in and took it up this morning for 9 as asked, get there and said ok so whats wrong with it(owner - guy who sold it and told me everything they would do etc as in other thread), can't really read the email, dodgy eyesight....
explained again said ok, told me a fib about vauxhalls they all run cold, i just nah they really don't i know what its supposed to run at and he shut up, took it to their garage around the corner, the guy their wasn't expecting me i am sure, and explained to him and left him with it. and went off.
roll on 4 get a call saying car is ready, from the dealer get their just past 5 and get told its still up the workshop so get dropped off there walk into workshop, car is on a ramp speak to the mechanic and here goes nope not ready for at least an hour asked what parts it needed and told it wiper motor and thermostat housing as i guessed it needed.
The dealer has just lied and obviously wanted his car back before they shut, the guy on the phone was the owner again and had left by time i got there and had not told anybody else that i was coming in, so was dealing with one of the salesmen.
so am ****ed off but can't do anything so walk back down the road to tesco next to the dealer for some food but guy from dealer saw me walking and asked what was up, told him and he phoned the garage and asked what was going on and told me car be ready soon as poss, said fine ok, am ****ed off since its a waste of my time and your boss obviously just wanted his car back on, to which he kinda nodded but didn't say anything.
Anyway, i kick about and just yap to the guy that's left at the dealer, till my car is ready some old guy from the workshop runs the car down to dealer and picks me up and goes back to the workshop so he don't have to walk which is fair enough and says bye.
i got in, and as i pulled out on the road from under the bright lights outside the workshop, and headlight of cars driving down the road i see what looks like a line on my screen, though it was dirt fired the washers and nothing and realize that its a ****** big crack in my screen so turn around and went right back to the workshop, stopped in the petrol station looked at the cracked and shockingly it runs right down and under the scuttle lip which also has a crack in it (this crack is one uniform line, very fine line with no chip mark )
I grab the mechanic/boss (who was very polite through out) and have a go at him saying their a ****** crack in my windscreen and scuttle and he goes yeah but that was then when it came in, the guy working on it got him over before he started and said their a crack in the screen and they got one of the salesmen to come up the road to have a look at as well (same guy that i was talking to while waiting) after explaining several time well nobody has said a peep to me about it. (i rekon guy doing the work broke it put bits back to cover his back or they both fibbing)
After pointing out that the crack in the scuttle and the crack in the screen almost perfectly line up so whoever done the work has been rough and cracked it, he vaguely admitted that they broke the scuttle but not the screen, all these people looked at it but kept telling him i am having none of it, why the hell should i have to put it on my insurance and pay my screen excess to fix this? also asked what they going to do about the damage to the scuttle, but didn't get an answer to that and wasn't pressing it as the screen my main concern just now.
I got told that it looks like sombody else had a go at it and caused the crack(s)
He offered that he would pay for my excess to replace the screen since i am so adamant they did it and i not been spoken to and to give him my insurance details and he would organize it. i'm still not happy but i am ****ed off and just want to go home so say right fine, ill phone you tomorrow.
I still don't think its right that i should be putting anything on my insurance at all, but i am not driving around with a cracked screen and certainly not going back to the dealer or workshop in person they have had their chances.
When i first got to the workshop i noticed another 1.8 (58 plate) facelift vectra sat in the workshop with the bonnet up, and as i walked to tesco i though are they being dicks and just swapping parts over? i asked the salesman outright are they doing that but he was adamant oh no they are new from vauxhall.
I have had a look under the bonnet, the coolant is below the line by a noticeable amount and i am parked facing downhill. but cant really tell much since its very dark out by time i got home, but the thermostat really don't look new to me, so am very suspicious that have just pulled parts off another car.
The wheel alignment i don't think has been done either the wheel is still squint, was told this was no problem they can only do tracking anyway so i rekon this is why.
So, what you guys think i should do? get the screen fixed under my insurance, i am going to talk to the fitter anyway, about it and see what he says and try and get written proof that in his opinon that the crack caused by hamfisted idiot being rough with the scuttle and if so send this to the garage and my insurance company so get them to pay for there mistakes?
Other option is to get a windscreen fitter to inspect it anyway and then send the letters etc (however this leaves me car less) for how ever long it takes them to admit liability?
Personally i feel it best to get the screen sorted out, and hopefully get a statement from the fitter that in his professional opinion the garage broke it.
Then go to Vauxhall and ask them todo a health check on the car, and have a chat to the service manager about the problems i have had and if in their professional opinion x,y,z etc are faults, problems on the car that were present at the time it went for the "pre-mot"/Service before i picked it up send them the bill for vauxhall to rectify things they identify, also a quote for them to replace the scuttle and tell me if the wiper motor and thermostat housing are new.
Also see if they can verify that they did deliver parts today to the dealer/workshop etc if not get written proof of this and see what the dealer/workshop have to say for themselves.
thanks, i know its a bit of a rant and I don't care if i have to see them in court or anything, all i know i am doing i am not letting them lay a finger on the car again. what ever happens i am putting a lot in writing to them, and to trading standards.