A mate of mines Samsung Tv has packet up after only 13 months, which he bought from Tesco. He has contacted Samsung quoting EU Directive 1999/44/EC which covers all goods sold in the EU with a 24 month warranty and not a 12 month one. They have emailed him back stating that the UK opted out of this directive and that as he bought it from Tesco it has nothing to do with Samsung anyway. Personally I think they are just trying to string him along with BS. I cant believe that they are telling him that its nothing do do with them, they manufactured the TV, not Tesco. I know this is BS as I have a Samsung LCD TV that was bought from Currys and when the screen went on that I contacted Samsung and they arranged for the TV to be inspected and repaired, Currys had nothing to do with the TV being repaired. He has also contacted Tesco and they have actually offered him a £200 refund. I can also find no information on the UK opting out of EU Directive 1999/44/EC. I have suggested to him he contacts the CAB but any relevant information would be welcomed.
Email from Samsung Below.
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I'm sorry to hear about the trouble you have had with your TV and can understand the inconvenience this may have caused.
Although we are obviously in the EU, we (The UK and Not Samsung) decided NOT to opt into the 2 year manufacturing warranty idea-it is only 12 months offered in the UK.
Further to that you never had any guarantee with Samsung-Tesco bought it out.
All we can offer you is your nearest Samsung approved service centre to enquire about a repair-as you do not have a warranty with us you will be charged for any inspection/repairs.
I have included your nearest service centre below for you: