Originally Posted by
m8internet
It's early days for a full refund
You need to give them a list of issues and fault
Issue this in person (with a witness) and by postal method (recorded delivery)
Give them a set period to fix all the issues and faults, maximum 14 days
Include that they will provide a courtesy car or pay for a hire car, up to 14 days
After 14 days you want confirmation that all the issues and faults have been repaired, and confirmation in writing
Once you have had this meeting, contact Consumer Protection in your local area, and obtain the case number
If the car is still not repaired to a satisfactory level after 14 days, commence the full refund
It should be immediate
If not, then contact Consumer Protection
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