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Thread: Result - Dealer agreed they overcharged !

  1. #1
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    Default Result - Dealer agreed they overcharged !

    Bought my Vectra (2.0ltr DTI Elegance 52 Reg) back in June, but was only provided with one key.

    Gave my local dealership all the codes etc & they wanted £85, thought it was on the expensive side, but needed the key & thought this was the standard cost !

    A week later I appear at the dealers, but, they have managed to order a key for an Astra. They re-ordered & about six weeks later I am told the key is ready. Yup given the key & they programmed it, I did ask for confirmation that they key was the same price (being £84.99) & it was confirmed it was.

    After reading a tread on this forum it was obvious that I was overcharged, the key should have been £44.06 (£37.50 + vat) + a charge for the programming.

    Sent a letter to the dealership & they have responded confirming the price should have been £44.06, giving me the programming for free & crediting me the difference back to my card

    Result !!

  2. #2
    Regular Member simac's Avatar
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    Result !
    I paid £80 for a spare key last year, I think the programming part was about £25

  3. #3
    [Ex]Admin Duncan's Avatar
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    Nice result!! Glad you got refunded.

    As per other threads, nobody should be paying more than £37.50 + VAT for the key and a small (if any) charge for the programming. I paid £15 + VAT which I'd say is not too outrageous - although free is even better!

    D

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