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Thread: Not happy with my annual service :-(

  1. #1
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    Default Not happy with my annual service :-(

    Last year I took my car to a garage for a gold service £230.
    Few issues raised during service adding £200 to the bill. Disappointed but it is what it is. 4 days later I go to same garage for MOT and it fails. Again few things but mainly failed on Tyres. added around £200 to bill. Again was ****ed these issues were not noticed during service but I paid it.
    Then today I drove to same garage and had car services total bill £550. Not great but I was gonna take the hit. Then an hour ago they phone me up and say they were just taking the car for a test drive and noticed an knocking noise and on inspection noticed one of the front springs had cracked or something. Adding another £180 to the bill to change both sides. When I took the car in there was no knocking and now there is... after a service? so annoyed but it may just have been one of those things (again). Not such a gold service after all is it seeing as they didnt notice cracked springs during the service.

    This is what the service covers, should they have discovered the crack? or is it possible they did it as there was no knocking when i took car in only after the service and them taking for test drive has this fault appeared.
    Inside & outside:
    1 Check exterior paintwork for damage.
    2 Fit vehicle protection kit.
    3 Check interior and exterior lights as applicable.
    4 Check operation of all windscreen wash/wipe systems.
    5 Check condition and operation of all seat belts and anchorages.
    6 Grease all door check straps.
    Under bonnet:
    7 Renew spark plugs (not platinum or high specification types).
    8 Renew air filter and clean housing as required.
    9 Renew fuel filter (diesel vehicles only as required).
    10 Drain water from water trap (diesel engine only).
    11 Check operation and condition of brake and clutch cylinders.
    12 Check anti-freeze/coolant strength - top up as necessary.
    13 Check/top up brake fluid level.
    14 Add screen wash fluid to washer bottles and top up.
    15 Check/top up gearbox oil level.
    16 Check/top up power steering pump fluid (if fitted).
    17 Check/top up battery level (if applicable).
    18 Check drive belt condition and tension.
    19 Check distributor cap and rotor arm as applicable.
    20 Check condition of ignition coils and high tension ignition leads.
    21 Check/adjust clutch pedal clearance.
    22 Check alternator charging rate.
    23 Carry out full battery test.
    Under vehicle:
    24 Change engine oil.
    25 Renew oil filter and sump plug washer.
    26 Check/top up differential levels.
    27 Check tie rod ends and ball joints for play and condition.
    28 Check condition and security of CV joint boots.
    29 Check condition and security of steering rack boots.
    30 Check all suspension bushes and mountings for deterioration.
    31 Check front and rear hub bearings.
    32 Check shock absorbers for leaks.
    33 Check condition of all tyres (inc spare) and record tread depths.
    34 Check and correct all tyre pressures (inc spare).
    35 Inspect front brake pads, discs and calipers.
    36 Inspect rear brake pads, discs and calipers (if applicable).
    37 Inspect brake hoses and lines (including ABS).
    38 Remove rear brake drums (if fitted) and check condition.
    39 Check rear brake cylinders for leaks.
    40 Check thickness of brake linings and clean.
    41 Adjust brake shoes and parking brake as necessary.
    42 Check underbody for damage and corrosion.
    43 Check exhaust system for damage and leaks.
    On ground:
    44 Check and re-torque wheel nuts.
    45 Check shock absorbers for correct operation.
    46 Check engine visually for leaks.
    47 Check cooling fan operation.
    48 Inspect throttle control system.
    Final checks:
    49 Carry out exhaust gas emission test (if required).
    50 Carry out diesel smoke emission test (if required).
    51 Check headlight aim settings - adjust as necessary.
    52 Check central locking operation (if applicable).
    53 Reset service interval indicator as necessary.
    Road test:
    54 Check starter inhibitor (AT vehicles).
    55 Check all instruments for operation.
    56 Check indicators self cancel.
    57 Check foot and handbrake for efficiency, feel judder, grab etc.
    58 Check clutch pedal for free play.
    59 Check gear selection, autochange, kickdown etc. as applicable.
    60 Check engine performance and throttle response.
    61 Check steering, effort, play, wander and steering wheel alignment.
    62 Check for road wheel imbalance.
    63 Check heating and ventilation system.
    64 Report any defects on job sheet.
    65 Remove vehicle protection kit.
    Additional operations (at extra cost):
    • Drain and renew coolant every 3 years, regardless of mileage.
    • Drain and renew brake fluid every 2 years, regardless of mileage.
    • Renew pollen filter every 2 years, regardless of mileage.
    • Renew camshaft drive belt in accordance with manufacturers recommendations.
    • Renew high specification spark plugs in accordance with manufacturers recommendations.

  2. #2
    Regular Member luke4487's Avatar
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    They must have some good binoculars lying around cos they saw you coming from a mile away! They sound like £££ grabbing stealers to me... I would go elsewhere!

    Plus the servicing on these cars doesn't have that much to it... and once every 2 years is just a small service not a main one so sorry to say it but definately sounds like you are being had!

  3. #3
    Regular Member degsy1234's Avatar
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    Just had full service (fully synthetic) and rear pads replaced £145

  4. #4
    Regular Member Critch's Avatar
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    Vehicle : Mk1 renault scenic... I know I know but it drives

    Trim : Basic

    Engine : 1.6 16v

    Year : 2003

    Default

    Got to agree with Luke

  5. #5
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    Tell them you dont want the springs replaced?!?!?

    They shouldnt do any extra work without asking you first. Tell them not to bother with the springs. When you pic the car up get them to show you what they are on about. Take a picture, post up on here and we will tell you if your springs need replacing

  6. #6
    Regular Member 6009tristanb's Avatar
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    personaliy think they have took the p**s out of you i would make a list of all the work and parts carried out and take it to another garage and ask them if they have done the work stated and if they have have they replaced them with good qualty parts i would do it asap before garage owner goes on another hoilday which by the sounds of it you have paid for

  7. #7
    North West Regional Organiser paulvectrac's Avatar
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    Vehicle : vectra

    Trim : vxr

    Engine : 2.8 v6 turbo

    Year : 2007

    Default

    Holy **** they are takin the **** right out if u mate I would never take it there ever gain also agree with Luke
    Vectra vxr custome remaps egr deletes dpf and diagnostic work all remaps are custome bench tuning avalible all genuine equipment PM for info

  8. #8
    Regular Member benholden2010's Avatar
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    Yet another reason not to take your car to a garage! It really is shocking the things these *******s get away with, they should teach basic mechanics at school these days and do away with garages!

  9. #9
    Regular Member Critch's Avatar
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    Vehicle : Mk1 renault scenic... I know I know but it drives

    Trim : Basic

    Engine : 1.6 16v

    Year : 2003

    Default

    Quote Originally Posted by benholden2010 View Post
    Yet another reason not to take your car to a garage! It really is shocking the things these *******s get away with, they should teach basic mechanics at school these days and do away with garages!
    I'd say that's a bit harsh. As basic mechanics wouldn't do much.

    If you needed diagnose a fault properly.
    Or how about changing a crank shaft etc how many people could get that.

    It's all good getting people to learn suck, squeeze, bang blow ( basic terms for otto cycle) and how to hold a spanner properly but with out real knowledge it would be a disaster.

    Sorry but I've spent stupid amount of hours learning to be a mechanic. And I love my job to bits.
    Granted their are some idiots out their but their is in every job. It would be like saying everyone learns it in school so we don't need any it specialists

  10. #10
    Regular Member luke4487's Avatar
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    Quote Originally Posted by Critch View Post
    Sorry but I've spent stupid amount of hours learning to be a mechanic. And I love my job to bits.
    Granted their are some idiots out their but their is in every job. It would be like saying everyone learns it in school so we don't need any it specialists

    And I've spent 5 years in the Army as a 'Mechanical Engineer' and would still class myself as an amateur lol

    So experience is needed... I think the servicing manager is the one with the years racked up in experience on this case though if he can talk people out of that kind of cash

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