User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 5 of 5

Thread: Big Thumbs up for hid-direct

  1. #1
    Regular Member benholden2010's Avatar
    Join Date
    Oct 2010
    Location
    middlesbrough
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default Big Thumbs up for hid-direct

    Bought my hid kit from them few months back but was abit wary after reading bad things about them

    Needless to say there aftersales service and delivery has been spot on. Had a problem with one of my hids turnings itself off after a few seconds, after abit of swopping parts about I figured it was the canbus capacitor as it worked perfectly without it.

    Contacted them Friday night and got an email within the hour saying they would have a new one with me by Monday, and sure enough it arrived today, if only all companies could be that good!

    So anyone thinking of getting a kit from hid-direct they get a big thumbs up from me

  2. #2
    Regular Member Big Knox's Avatar
    Join Date
    Feb 2009
    Location
    Edinburgh
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Glad you had a good experience. Mine wasn't as good, I probably won't use them again.


    Sent from my iPhone 4S using Tapatalk

  3. #3
    Regular Member nicj's Avatar
    Join Date
    Jan 2009
    Location
    northumberland
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats

    Vehicle : Cdti150

    Trim : Sri


    Year : 06

    Default

    We had a few problems with them in the beginning which took along time to resolve and many heated arguments. Had problems with the hids more recently and I just can't fault the customer service. They seem to have turned a corner. Found them very helpful and super fast turn around on replacement parts

  4. #4
    Regular Member
    Join Date
    Dec 2006
    Location
    Oxfordshire
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    11 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats

    Vehicle : Vauxhall Astra-J

    Trim : Elite

    Engine : 2.0 CDTi

    Year : 2013

    Default

    Ideally they shouldn't be sending you faulty parts in the first place. That is the making of a great company, not their customer service who deals with the complaints / problems later on. Anyone can apologise and say sorry for sending you an inferior part, but far better to send you something that works correctly and is reliable in the first place.

    What ever happened to Quality Control?

  5. #5
    Regular Member benholden2010's Avatar
    Join Date
    Oct 2010
    Location
    middlesbrough
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Quote Originally Posted by Big Dave View Post
    Ideally they shouldn't be sending you faulty parts in the first place. That is the making of a great company, not their customer service who deals with the complaints / problems later on. Anyone can apologise and say sorry for sending you an inferior part, but far better to send you something that works correctly and is reliable in the first place.

    What ever happened to Quality Control?
    I agree with what your saying, but things break regardless of how well there made. It dosen't help that there all mass produced in china with very little quality control i would imagine

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. thumbs up For Darrell
    By accveccysriturbo in forum Petrol Engine related
    Replies: 2
    Last Post: 23rd May 2011, 22:46
  2. A big Thumbs up for LMF
    By Cilldara1 in forum The 'Off Topic' room
    Replies: 15
    Last Post: 14th April 2010, 17:06
  3. First Alternative - Thumbs Up!
    By Bigdavesafro in forum Insurance Chat
    Replies: 0
    Last Post: 18th August 2009, 10:52
  4. dealer thumbs up
    By chinky in forum Vectra C / Signum Car Chat
    Replies: 4
    Last Post: 31st May 2008, 20:11
  5. thumbs up for collinite 476 wax
    By Top banana in forum Detailing and Car Care Discussion
    Replies: 5
    Last Post: 15th November 2006, 18:22

Visitors found this page by searching for:

Nobody landed on this page from a search engine, yet!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •