Well, been an interesting couple of weeks!
Bought my SRi CDTi 150 from them in March and have covered 11,000 happy miles
Service light has come on at 21,000 and I duly booked it in with Drive, the day of the service came and I dropped the car off.
Picked the car up in the evening and paid the £160 bill. When the Service Bod gave me the bill I noticed that I had been charged for Screen Wash. Now I checked the screen wash the night before and topped it up because I didnt want them to do that! When I questioned them about it they told me that they would have drained mine out and put theirs in!!!
Now its not the point that it cost me money for the screen wash, more the point that they say they took mine out! I got home and smelt the bottle of my screen wash and then smelt the one on the car (must have looked a nutta) and they both smell the same!
Then yesterday just under 2 weeks after the service I get the engine management light come on so I stop and turn the car off and back on.... its still there... yikes I am outside my house so I turn it off and go in for dinner. I have come out today and its not on then after 10 mins of driving there it is again. I phone Drive and tell them and they say "we will book it in for the 5th September" Im like what!! What am I meant to do till then? Surely its worth gettin it in to check its not anything really bad then if there is work that needs doing I will simply leave it there. She said Sorry cant do it before the 5th.... Great customer service!
She told me if it hasnt lost power it will be fine... hmmmm good diagnostics love! So I have now phoned Fox Garage in Camberley and the guy there said bring it down tomorrow at 1.30pm and we will take a look and sort it out for you, a complete diffrent attitude and one that I like!
So im off to Fox and to be honest I will NEVER go back to any Drive Vauxhall Garage again.
Phoned the service manager at Drive and he came across as "bothered.... Not" Oh well they have lost a customer now and I wont buy a car from them either.