Thanks: 
Likes: 
Where do I stand.....
Ok 2 weeks ago I got some quotes to have my xp splitter sprayed, then went to a local recommended bodyshop with great reviews for a quote from them.
Well the lowest quote I got was from vx in dercy who was spraying my grill and wanted £85 but a 5-10 day turnaround plus an hors drive up there, But would have been refundede £14 postage from the grill as I would have collected both.
Anyway this bodyshop said we will do it for £80 and will be done and fitted for friday (dropped of on the wednesday early afternoon), due to a call out to work I had to call and say I couldnt make the friday and they said thats fine we will call you monday to arrange to fit monday afternoon or tuesday.
So Monday came and at 4pm I decided to call them as I had no call, the woman said she would get the sales man to call me back as he was on a break. No call till tuesday midday (long coffee break) and he said he couldnt promise anything but its gonna be friday, So I said no problem I will come and get it later and fit it myself. But he replied by saying he hadnt even touched it yet. But hang on it was meant to be fitted friday, he said He was meant to call me and explain he had a big insurance job come in so it got busy..........
So bit my tongue and said so when is it going to be done he said "as I said looking at friday mate"........So friday 5pm I call them and he is not there and the sales lady doesnt know whats happening with it. I ask can she ask someone from shop floor so she did. Reply was " it will be done for monday,tuesday next week at the latest and they are really sorry about the delay"....
Bit my tongue again....
Well Tuesday was yesterday and you guessed it I got a call from them to say they needed to take a chip of paint from my car to colour match as vx had sent them the wrong paint. I took car in and after a 30 min chat about how shiny my car was, the splitter was in a spray booth being sprayed........"see you tomorrow Mr Evans, I will call you at lunch time to let you know a time" Happy days its getting done.
Well No call today so I called them at 4pm to be told "sorry he is has popped out and I dont know anything about whats going on, I will get him to call you"
5pm I called again and told the above again....
5.30pm I called and asked her to ask another member of staff and again her reply was same as above.
They close at 6pm, I called again at 5.55pm and no answer.........
Do I have any rights?
WHat would you do?
I feel like going in after work tomorrow and walking out with it, in whatever state its in and kicking the guy in the nuts...
His quote after saying vx wanted £85 and 5-10 day turnaround was "we can do that for £80 and in half the time mate"
Its been 14 days today...
Sorry for the long post peeps.
Reply With Quote
go there tomorrow and speak with manager and tell them you want compensation ! Or you will name and shame them
Originally Posted by Grumpy1954
Bookmarks