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Thread: Absolutely Livid!!!

  1. #1
    Regular Member Brocks's Avatar
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    Angry Absolutely Livid!!!

    We've got the customer's Navy on board Maintainer on site at the moment getting some maintainer Training on our kit....It hasn't gone well as large parts of the technical documentation is very poor. Many people have been pointing this out for some time but nothing been done.

    This afternoon I get a phone call from an Irate RN maintainer demanding that I go down to the training rigs and answer some questions on our kit. Oh Oh I think and done a flak jacket. Get down there and am greeted with a barrage of abuse about how cr@p this and that is by the customer AND our trainers who are supposed to be colleagues!!!!

    Anyway the questions were not in my area of knowledge which set them off even more! After a five minute slangin match finally said enough's enough an left. Went trawling through old emails and found out the pr@tt who was the most mouthy culprit had asked the exact same questions 2 years ago...Had been sent an email giving the answer and had it sent again in January this year!!!

    Its one thing to have some one talk to you like dirt when your in the wrong...but to have a customer have a go while Goded by colleagues about a field that is not my responsibility is not on...and I've made sure the relevent people know how I feel..

    I would not speak to anyone in that manor in any situation let alone in the professional environment

    Rant over!

  2. #2
    spoons
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    Good day at work dear !!

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    Whoever came up with the slogan "The Customer is King", was talking out of their a*rse.

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    Regular Member Harry's Avatar
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    give 'em hell Brocks!!!

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    Regular Member Brocks's Avatar
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    I'm still really pi55ed off with "colleagues " having a go infront of the customer!!! and it was a subject outside my remit!!!!

  6. #6
    Regular Member Harry's Avatar
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    obvious they were just trying to pass the **** onto you mate because they couldn't deal with it.

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    Any better now Brocks

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    Regular Member Gsi3.2's Avatar
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    I suggest the 'colleagues' of yours need to be looking on their desk for P45's this morning as i wouldn't let it rest at that.. I'd be straight on to the boss'es about their conduct.. They didn't know and they needed a fall guy..these 'freindly colleagues' picked you.. give them the treatment they so richly deserve.

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    Regular Member Smutty Nutty's Avatar
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    sorry to hear you are having a bad time at work so heres a few hugs to help you through the day

  10. #10
    Regular Member Swatty's Avatar
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    Quote Originally Posted by Gsi3.2
    I suggest the 'colleagues' of yours need to be looking on their desk for P45's this morning as i wouldn't let it rest at that.. I'd be straight on to the boss'es about their conduct.. They didn't know and they needed a fall guy..these 'freindly colleagues' picked you.. give them the treatment they so richly deserve.

    Definitely agree with the fall guy comment. We are trying to get rid of it in our organisation – people are keen to admit responsibility when it goes well but there are a few who are practiced in the deflecting technique if there are any problem (i.e. delegation of blame).

    I would always recommend letting a day go buy before you do anything to let the red mist disappear , but if it’s not going to be a career limiting exercise I would let someone know.

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