hi everyone i have sent my local dealer the following letter , vauxhall have just upped their contribution to 90% but dealer won't contribute the final 10% even though they missed the fault in the first place.
I am writing with regard to the above vehicle. I booked my car into your garage on 18th April 2011 as I had a problem with the air conditioning unit not working. I received a call from yourselves to say that the unit needed a refill. This I took in good faith, although I was not convinced that this was the problem, as we had rarely used the air conditioning, and mentioned this to the garage. They assured me that it just needed topping up, for which I paid £45.00. My car is now three years old with only 20,000 miles on the clock so you may agree that it has had very little use.
After I collected the car from the garage I did not use the air con until we had another period of hot weather in June, when I noticed again that the air con was not working. I phoned your service department who asked me to bring the car back to the garage on 22nd June 2011 so that you could have another look at it. This time I was told that there was a leak on the air conditioning unit. I asked if you could fix this and was told that there would be a £500 charge, which I am not prepared to pay as I was then told that this would have been covered under warranty had it been detected before this expired at the end of May 2011. Your garage contacted Vauxhall to ask what they would be prepared to offer and we were told that this was 50% of the cost. This is something I was still not prepared to accept so I contacted Vauxhall myself on 22nd June 2011 and I have still not received a response.
I believe that a car that has so little mileage on the clock, for its age, would not have needed to have a refill of the air con unit and I believe that a more thorough job and common sense by the service department, would have perhaps come to the conclusion that something was not right and a more detailed inspection should have been done. We are also now the £45.00 out of pocket which was paid to refill the unit.