User Tag List

Thanks Thanks:  0
Likes Likes:  0
Page 1 of 8 123 ... LastLast
Results 1 to 10 of 76

Thread: Unauthorised Repair... Garage will not release car

  1. #1
    Regular Member ALAN B's Avatar
    Join Date
    Dec 2010
    Location
    East Lothian
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default Unauthorised Repair... Garage will not release car

    Hi,

    Not sure what topic to post this under, so hopefully I can get some advice on the general thread.

    Had a problem with my car over 3 weeks ago, basically it would not start.

    So, put it into a local independant garage. They had a quick look at the car I went into to see them for a chat and diagnosis. They said there was fuel getting to the high pressure fuel pump, but no further and that the fuel pump was not producing enough pressure.

    The fuel pump was still on the car at this time. I told them then that I could get another fuel pump within 24-36 hours at a cost of £187.50. This was over a week ago. I phoned them last Wednesday and asked them if they wanted me to order the fuel pump, they said not yet as they were checking the fuel pipes etc first.

    I got a phone call on Thursday from the garage saying that they had sent the pump away to be tested (without my authority).

    Got a phone call on Friday afternoon from them, saying that they had the results back from the diesel specialist and that the fuel pump was definetely not working and it would cost me £90 for getting it tested. (a test I did not authorise).
    But if the same diesel specialist repaired the pump, the test fee of £90 would be offset against the repair and it would cost me £205.
    I thought that is was a reasonable price, given another pump was £187.50. So agreed the repair, as in the end it was only £12.50 more than if I ordered a pump myself.

    Went into the garage today to check the progress and they said the pump was ready and as I was going into Edinburgh I offered to collect it.

    Good job I did, the repairer would not release the pump until I paid for it, even though the garage put it in.
    So asked what the bill was , expecting £205 as quoted..........
    £280 +VAT!!! Grant Total of £336.00

    No way I was paying £336.00, so told him to phone the garage and sort it out, garage said I must of misunderstood him on Friday.

    So, enough of this,left the pump at repairers and went back to the garage. Told them to leave the car as it was, put all the parts they removed in the boot and give me the bill for what they had done so far.
    Eg removed fuel pump. I was then going to order my own pump and get the car moved to another garage.

    Now, they refuse to let me move the car and have boxed it in at the back of the yard.

    What rights do I have? Given the fact that they sent the pump away for testing without my approval and I told them I could produce another pump before they sent it away.

    Can they basically impound my car and hold me to ransom for an unauthorised repair?

  2. #2
    Regular Member shb1988's Avatar
    Join Date
    Oct 2010
    Location
    sittingbourne
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    1 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    1 Thread(s)

    Default

    wouldn't of thought they can do that, may be worth getting trading standards involved and threatening them with this as you never authorised the repair, you wanted a new pump fitted in the first place.

  3. #3
    Regular Member DAVIDD88's Avatar
    Join Date
    Jan 2011
    Location
    scottish region
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Can only hold car if u can't pay for work carried out but if they have not gave u a bill and refusing to give you ur car get a solicitor envolved mate before they start billing u for storage

  4. #4
    Regular Member ALAN B's Avatar
    Join Date
    Dec 2010
    Location
    East Lothian
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    That's what I'm thinking, but trading standards can take weeks.
    Phoned police for advice, but as it is a civil matter they cannot get involved.

    Had a call a few mins ago from the pump repairer, saying that I was owe him £336.00.
    Firstly the garage must of given him my contact details and secondly, his contract was with the garage not me, I never sent it in for testing and had no communication with them until today.

    Just want to get the car away from the garage and I have no problem paying them for the work they have done so far.

  5. #5
    Regular Member DAVIDD88's Avatar
    Join Date
    Jan 2011
    Location
    scottish region
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    First of all u have been dealing with the garage not the pump repairer go to garage tommorow tell him u want the bill for what's been done to the car - the pump and if not let him know u will be going to a solicitor and normally when u giro a solicitor he sends a letter to them sameday proberly **** himself when he gets the letter mate

  6. #6
    Ex Vec-C Admin Deztroyer's Avatar
    Join Date
    Jan 2009
    Location
    WGAF#5
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    contact trading standards

    explain the situation and the fact that they have completed works without approval and that you have requested them to cease working on your car and that you are willing to pay for WHAT YOU ASKED THEM TO DO AND NO MORE ... and that they are refusing to release the car ..

    Invite trading standards to accompany you to the garage and view your worksheet with your request .... tell them that you will be attending with trading standards

    are they affiliated with the motor industry code of practice ?

    http://www.motorcodes.co.uk/images/s...cument_web.pdf

    basically this is 20 pages of agreements by the garage that boils down to


    Honest and fair services
    Open and transparent pricing
    Work completed as agreed
    Invoices that match quoted prices
    Competent and conscientious staff


    by the sounds of what you have said ...that sounds like a no ?

    0-Large smile ......every time it's driven

  7. #7
    Regular Member
    Join Date
    Feb 2007
    Location
    North west
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    what a nightmare, i can see them denying everything verbally agreed.

  8. #8
    Regular Member
    Join Date
    Jun 2010
    Location
    Here
    Post Thanks / Like
    Mentioned
    23 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    23 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by rob 2.2dti View Post
    what a nightmare, i can see them denying everything verbally agreed.

    I can too.

    As Dez and shb1988 say Trading standards are your best bet or pay the bill, as if you start down the solicitor route your looking at £60-£100 a time for every meeting/letter he writes, before you know it you'll be looking at a bigger bill than the cost of the repairs. Also bare in mind that the garage could also start charging you a daily storage fee too.

  9. #9
    Regular Member moorlander's Avatar
    Join Date
    Apr 2008
    Location
    Staffordshire
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    get down to TS, when its all sorted see how his insurance & dentist like his custom...

  10. #10
    Regular Member ALAN B's Avatar
    Join Date
    Dec 2010
    Location
    East Lothian
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Thanks for the replies so far.

    I am going to contact the local council trading standards for advice first thing in the morning.

    Will try and hold off on the solicitor route until it is a last resort.

    The garage will have to sort out the bill for the pump as they have the contract with the repairer, so on that front they can go **** themselves.

    Just a quick question -

    If I my car went into the garage with a fuel pump fitted (working or not) and I pay the bill for the work they have done so far and remove the car.
    Does the car have to be returned to me with all the parts that were fitted when it went in?
    If not, they have removed a part and not replaced it, which basically is theft.

Page 1 of 8 123 ... LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. 2.8V6 bonnet release ....do it now !!
    By Deztroyer in forum Bodywork & Interior
    Replies: 12
    Last Post: 14th June 2011, 22:45
  2. garage repair costs stink!
    By michael cummings in forum Vectra C / Signum Car Chat
    Replies: 6
    Last Post: 12th February 2009, 21:31
  3. unauthorised ebay activities
    By B19CBB in forum The 'Off Topic' room
    Replies: 10
    Last Post: 31st March 2008, 20:45
  4. CD70 - lost SAT NAV position after garage repair
    By stanleysh in forum Electrical & ICE (including SatNav)
    Replies: 2
    Last Post: 15th March 2008, 20:23

Visitors found this page by searching for:

Nobody landed on this page from a search engine, yet!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •