in november i took out a new contract with vodafone for a new phone.
i got offered 300mins, unlimited texts and 500mb internet for £20 per month with a £5 discount per month so it became £15.
however i noticed ive only been getting 250mb internet so i phoned up to query it and they said tough, live with it or pay an extra £5 a month to get the extra internet usage.
however i was not happy with this so i contacted them again by live chat on christmas day and spoke to someone a bit more helpful who changed it to what i was offered.
here is a copy of what he said to me..........
Sumeeti: thank you for your patience...
Sumeeti: I've checked your price plan to Your Price Plan with 300 minutes + unlimited texts + Vodafone mobile Internet (500MB) + Vodafone Passport @ monthly line rental £20 and added the discount of £5 on the line rental so that you're only charged £15 per month for it..
Sumeeti: you can take this chat conversation as confirmation
however since this im still getting charged 17.02 a month plus vat which takes it up to over 20 quid.
ive contacted them various times via email on there site but seem to be getting nowhere??
what are my options as im starting to lose my rag over it now.!!
cheers
steve
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