Arguing with a dealer

**jrwilshire2003** · 20th January 2011, 21:52

Hey all,
Want some advice basically. I sent my car in just before xmas for a fault with the car not starting all the time, Dials dropping to zero, loss of power steering and a various lights coming on the dash. They told me it was the electric power steering pump causing it and replaced at the cost of £800

. Guess what, its all happening again.
Was just wondering where I stand with taking the car back and demanding the problem being fixed properly at no cost as obviously this wasn't the problem in the first place. I'm not happy after forking out £800 for something that wasn't wrong at all!! I'm still convinced its either the alternator or CIM Module. But they won't listen to me.

Any similar experiences?

**Big Sig** · 20th January 2011, 22:21

Dials dropping is a classic symptom of a dirty abs plug or the CIM as you say. I think i would go in and blow my top, but it depends on how long its been between them changing the wrong part and it happening again.

**dh.dti** · 20th January 2011, 22:34

get the alternator tested

**barney490** · 20th January 2011, 22:43

who are they JR? if you mean the service reception people at the stealers, forget even talking to them and put a complaint in writing to the manageing director of the company. All too often, the MD is totally unaware of the poor service his staff is giving to the customer and trust me, HE will take some form of action to remedy the situation.

**jrwilshire2003** · 20th January 2011, 22:54

FRF Bridgend, Its been 2 weeks since they replaced the pump and about a week after the dials dropped but then came back to life with no other fault so put it down a glitch so it was only a week really since it started happening again. Gonna go in person tmw and tell them how it is and what I expect and will definately be writing a letter of complaint. Any ideas where I get the address from?

**barney490** · 20th January 2011, 23:00

If your gonna go in, first off call the MD at FRF and tell him you want a meeting with him about this. Forget seeing the service team or manager, they will only bounce you around the system. GO right for the MD first, then if you get no satisfaction, tell him you are going to write to Vauxhall themselves.
What will happen then is, Vauxhall log the call in there system, write to the MD of FRF advising him of your complaint and expect him to sort it, then he has to report back to VX. So, go to the MD first, it usually works and good luck.

Oh, i use to work in a stealers, so i know how it works.

**BigWilko** · 21st January 2011, 09:11

Originally Posted by dh.dti

get the alternator tested

**jrwilshire2003** · 21st January 2011, 23:48

Surely it'll only show an alternator fault when it is all going. When everything is fine I guess it'll be fine. Surely on board diagnostics would show an alternator fault? It does every other useless thing hehe.

**rushy** · 22nd January 2011, 01:02

Mine did all that with a dirty ABS plug, even the immobiliser. Cost me a tin of WD40. Your fits in with the years the CIM and ABS plug were faulty.

**felixx** · 22nd January 2011, 01:28

Originally Posted by rushy

Mine did all that with a dirty ABS plug, even the immobiliser. Cost me a tin of WD40. Your fits in with the years the CIM and ABS plug were faulty.

There is a point here.I had a problem with the CIM on my car,it kept dropping out of cruise control,and they didn't even check it re tech2 when I took it in,just assumed it was the pedal sensor.If you take it back,maybe the original fault will still be stored in the ECU if it is the cim. FELIXX.