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Thread: Arguing with a dealer

  1. #1
    Regular Member jrwilshire2003's Avatar
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    Default Arguing with a dealer

    Hey all,
    Want some advice basically. I sent my car in just before xmas for a fault with the car not starting all the time, Dials dropping to zero, loss of power steering and a various lights coming on the dash. They told me it was the electric power steering pump causing it and replaced at the cost of £800 . Guess what, its all happening again.
    Was just wondering where I stand with taking the car back and demanding the problem being fixed properly at no cost as obviously this wasn't the problem in the first place. I'm not happy after forking out £800 for something that wasn't wrong at all!! I'm still convinced its either the alternator or CIM Module. But they won't listen to me.

    Any similar experiences?

  2. #2
    Full Member Big Sig's Avatar
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    Dials dropping is a classic symptom of a dirty abs plug or the CIM as you say. I think i would go in and blow my top, but it depends on how long its been between them changing the wrong part and it happening again.
    Now I need a turbo to keep up!

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    get the alternator tested

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    Regular Member barney490's Avatar
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    who are they JR? if you mean the service reception people at the stealers, forget even talking to them and put a complaint in writing to the manageing director of the company. All too often, the MD is totally unaware of the poor service his staff is giving to the customer and trust me, HE will take some form of action to remedy the situation.

  5. #5
    Regular Member jrwilshire2003's Avatar
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    FRF Bridgend, Its been 2 weeks since they replaced the pump and about a week after the dials dropped but then came back to life with no other fault so put it down a glitch so it was only a week really since it started happening again. Gonna go in person tmw and tell them how it is and what I expect and will definately be writing a letter of complaint. Any ideas where I get the address from?

  6. #6
    Regular Member barney490's Avatar
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    If your gonna go in, first off call the MD at FRF and tell him you want a meeting with him about this. Forget seeing the service team or manager, they will only bounce you around the system. GO right for the MD first, then if you get no satisfaction, tell him you are going to write to Vauxhall themselves.
    What will happen then is, Vauxhall log the call in there system, write to the MD of FRF advising him of your complaint and expect him to sort it, then he has to report back to VX. So, go to the MD first, it usually works and good luck.

    Oh, i use to work in a stealers, so i know how it works.

  7. #7
    Regular Member BigWilko's Avatar
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    Vehicle : Signum

    Trim : Design

    Engine : 3.0 CDTI

    Year : 2005

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    Quote Originally Posted by dh.dti View Post
    get the alternator tested

  8. #8
    Regular Member jrwilshire2003's Avatar
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    Surely it'll only show an alternator fault when it is all going. When everything is fine I guess it'll be fine. Surely on board diagnostics would show an alternator fault? It does every other useless thing hehe.

  9. #9
    Regular Member rushy's Avatar
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    Engine : Z22SE (2.2 Petrol)

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    Mine did all that with a dirty ABS plug, even the immobiliser. Cost me a tin of WD40. Your fits in with the years the CIM and ABS plug were faulty.

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    Regular Member felixx's Avatar
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    Thumbs up

    Quote Originally Posted by rushy View Post
    Mine did all that with a dirty ABS plug, even the immobiliser. Cost me a tin of WD40. Your fits in with the years the CIM and ABS plug were faulty.
    There is a point here.I had a problem with the CIM on my car,it kept dropping out of cruise control,and they didn't even check it re tech2 when I took it in,just assumed it was the pedal sensor.If you take it back,maybe the original fault will still be stored in the ECU if it is the cim. FELIXX.

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