Network Q

[crispy007]

Hi
Has anyone else had problems with there network q local vauxhall garage service deptment
I bought my 09 vectra 3 months ago on doing 1000 miles i find the rear brake pads are worn out calls the local vauxhall garage who inform me that because its a friction wearing part ive got to pay
Calls the vauxhall garage i bought the car from (150 miles away) who informed me that the car is covered by network Q for 20000 or 12 months which ever is 1st on anything wrong no matter what so i got them to call the local garage who surprise surprise will fix the car
I collected it and its had new discs and pads to the rear why could i not of had this to start with instead of loads of grief

[Tam80]

Me Thinks They Were Just Being A-Holes

Glad Its Sorted

[Cannonball2]

When I had my SRi Estate serviced last year, the rear pads had to be replaced as they were worn, at 2 years old and about 28k on the clock.
Same for my sister in laws Vectra Exclusiv as well. Both serviced at different dealers!! I would have thought the fronts would have worn first.
I'll see what happens next month when it has its 3 year service and MOT.

[wrayballs10]

iv had network q cars for about 5 years now (three cars) and never had a prob with my dealer changed brakes and dmf and clutch on my current vec no prob at all must be bad dealer mate...

[mxt]

glad it is sorted - you can do without the stress.

[john_k_sri]

Brake discs and pads are covered for 1st Year Network Q only, not for a further year, so you should have had them changed without question. My front pads and disks were changed FOC when I had my car serviced just before my 1st year Network Q ran out.

[gibbon7000]

They just try it on i reckon

[m8internet]

It is quite possible the local you contacted was not aware the car was on Network Q, therefore the work is chargeable
At this point you then ask them to contact Vauxhall Retailer Warranties to check if this part is covered

I had the same when my car was covered by Complete Protection Plan
Eventually the dealership realised it covered just about everything
They even tried to make me pay for the service, even though they already had authorisation for the brake pads and discs