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Thread: Dodgy Dealer Tactics

  1. #1
    Regular Member Jezzy's Avatar
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    Default Dodgy Dealer Tactics

    I saw an advert on CarPartsConnexion for a pair of front springs for Signum/Vectra 2.0T, for £26.01 (plus p&p). The part number was shown as 93190494, which EPC confirms is a pair of springs, and the description of the part in the advert is lifted straight from EPC and says "Front springs set". Here's a screenshot of the advert:




    I emailed the dealer to ask how much p&p would be, and he replied with "Oh, by the way, you only get 1 spring at that price, if you want both then it's twice the price".

    Right, so you're advertising 2 springs, referring to them as a "set", using the Vauxhall part number for 2 springs, and only when the buyer asks for p&p details do you mention that the advert is a lie?

    There's no part number anywhere in EPC for a single spring, because they come packaged as a pair and are supposed to be sold as such, so this dealer thinks it's ok to split the packet into two and still advertise it as the complete item. That's like Tesco advertising a packet of Kelloggs cornflakes at a bargain price and only when you go to buy them do you find that Tesco have split the packet into two and were only going to give you half of it.

    Rather p333d off, I contacted CarPartsConnexion and asked for their opinion on this scam. Their first email said "The advert looks fine to us", to which I pointed out that the advert had the part number of 2 springs and called them a set, so how was it fine to only be selling 1 spring? They then replied back to say that "Yes, we can see how it is rather misleading, but it's a matter between you and the dealer". Err, no it isn't - the misleading advert is on YOUR website, so it's for YOU to sort out. They agreed to contact the dealer to discuss it. The dealer has now emailed me saying he's been contacted by the website but that he sold the spring yesterday. Yea, sure you did....

  2. #2
    Regular Member paz_badboy4life's Avatar
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    Vehicle : Vectra SRi Dual Fuel NAV

    Trim : PreFace SRi

    Engine : 1.8 LPG

    Year : 53

    Default

    ******s.

  3. #3
    Regular Member m8internet's Avatar
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    If it was a retail sale, then it is covered for misleading
    Aberdeen City Council are very good at following up such complaints

    However, if it is a trade sale, then it is NOT covered
    Although described as a set it could be only one part, equally could be just one single component of that set

    However, even at £52 for a pair, that is still a fair price
    Sadly adding the P&P will pretty much take that to the best price you may be able to get locally

    The springs are available as singles, certainly listed as aftermarket parts which is relevant to MoT test requirements

  4. #4
    Full Member Big Sig's Avatar
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    Get someone else to contact them or use a different email address just to catch them out. They are ********s.
    Now I need a turbo to keep up!

  5. #5
    Regular Member kdadidog's Avatar
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    18 inch snowflakes here. maybe 1 though. edit: it is for 1 sorry

    http://www.carpartsconnexion.com/vau...ar&cat=0&p=13&
    Last edited by kdadidog; 29th December 2010 at 13:51. Reason: it is for 1

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