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Thread: Vauxhall main dealer destroyed a car...

  1. #1
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    Default Vauxhall main dealer destroyed a car...

    Long story short, customer bought a diesel Vec C and had me programme an additional key in as there was only one (at which point there was no fault codes in any module). Six weeks later he phoned to say the car was dead, I attended and advised fuel pump module failure.

    I went on holiday so he fitted a new pump and trailered the car to VX main dealer for programming.

    The senior tech had it for four weeks, he was then told to collect the car. He was charged £400 odd and told the car would never run again and to scrap it.

    I attended the following day to find this-


    **********************ECU ID STARTS**********************
    Source Address: CIM
    Source Address: 0x00000245
    Identifier: 0x0002
    VIN: W0L0ZCF6838018668
    Part Number:13112786
    Software version number: 805050111
    System description: EATON0400
    Alpha code:
    Manufacturing date: 021001
    Number of stored fault codes: 13
    B3057 - Security Code Not Programmed
    (00) - Present
    B3055 - Transponder Key Problem
    (00) - Not present
    B3056 - No Transponder Key Programmed
    (00) - Present
    B3700 - Wiper Interval Circuit Open or High Voltage
    (04) - Present
    B3715 - CAN-Bus No Communication with UEC (Underhood Electrical Centre)
    (00) - Not present
    B3840 - Wrong Stalk Switch Configuration
    (00) - Present
    B3840 - <Unknown DTC>
    (0F) - Present
    B3794 - Switch Cruise Control Circuit Open or High Voltage
    (04) - Present
    B2810 - Steering Wheel Remote Circuit Open or High Voltage
    (04) - Present
    B3977 - Wrong Environment Identifier Received ECM (Engine Control Module)
    (00) - Present
    U2105 - CAN-Bus No Communication with ECM (Engine Control Module)
    (00) - Not present
    U2108 - CAN-Bus No Communication with ABS (Anti-Lock Brake System)
    (00) - Not present
    U2111 - CAN-Bus No Communication With EHPS (Electro-Hydaulic-Power-Steering)
    (00) - Not present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: ECM
    Source Address: 0x000007E0
    Identifier: 0x0410
    System name: Y20DTH
    VIN: W0L0ZCF6838121763
    Hardware number:1401
    Part Number:24451346
    Software version number: DJAMS130_S
    System description: BOSCH0100
    Type approval number: B02008
    Alpha code: KD
    Number of stored fault codes: 9
    P0105 - Boost Pressure Sensor Circuit Low Input
    (03) - Not present
    P0340 - Camshaft Position Sensor Circuit Range/Performance
    (FC) - Not present
    P0070 - Ambient Air Temperature Sensor Malfunction
    (71) - Not present
    P0380 - Glow Device Circuit Open Circuit
    (04) - Not present
    P0380 - Glow Device Circuit High Voltage
    (0C) - Not present
    P1222 - <Unknown DTC>
    (FA) - Not present
    P1614 - Wrong Transponder Key
    (50) - Present
    P1615 - ECM (Engine Control Module) Identification Failed
    (00) - Present
    P1616 - CIM (Steering Column Module) Wrong Environment Identifier
    (00) - Present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: ABS/TC/ESP
    Source Address: 0x00000243
    Identifier: 0x0201
    Hardware number:12790843
    Part Number:9191496
    Software version number: 00C32B2F
    System name: TCS EBC430
    System description: TRW 0300
    Alpha code: EN
    Number of stored fault codes: 2
    U2105 - CAN-Bus No Communication with ECM (Engine Control Module)
    (00) - Not present
    C0800 - System Voltage Low Voltage
    (03) - Not present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: EHPS
    Source Address: 0x00000244
    Identifier: 0x0101
    Hardware number:24444336
    Part Number:0
    Software version number: V11_
    System name: EHPS GEN3 TRW
    System description: TRW 0300
    Alpha code:
    Number of stored fault codes: 5
    C1532 - Steering Angle Sensor Signal Circuit Open or High Voltage
    (05) - Not present
    C1550 - Replace Electronic Control Unit (ECU)
    (37) - Not present
    U2105 - CAN-Bus no Communication with ECM (Engine Control Module)
    (00) - Not present
    U2105 - CAN-Bus ECM Message Range/Performance
    (71) - Not present
    U2139 - CAN-Bus No Communication with CIM (Steering Column Module)
    (00) - Not present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: IPC
    Source Address: 0x00000255
    Identifier: 0x0100
    VIN: W0L0ZCF6838018668
    Part Number:9180289
    Software version number: 4.31 06/02
    System description: VDO 0400
    Alpha code: WW
    Manufacturing date: 021008
    Number of stored fault codes: 4
    B0670 - Airbag Telltale Circuit Malfunction
    (00) - Not present
    U2139 - CAN-Bus No Communication with CIM (Steering Column Module)
    (00) - Not present
    U2113 - CAN-Bus No Communication with SDM (Airbag)
    (00) - Not present
    U2105 - CAN-Bus No Communication with ECM (Engine Control Module)
    (7F) - Not present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: AIRBAG SDM
    Source Address: 0x00000257
    Identifier: 0x0001
    Part Number:13142540
    Software version number: 00BA9224
    System description: DELCO0400
    System description: 0x415332353430483332323737464D334B
    Alpha code: GP
    Manufacturing date: 021004
    Number of stored fault codes: 4
    B0026 - Driver Airbag Squib Circuit (Stage1) High Resistance
    (04) - Present
    B0077 - Driver Side Airbag Sensor Malfunction
    (00) - Not present
    B0078 - Passenger Side Airbag Sensor Malfunction
    (00) - Not present
    B1001 - Electronic Control Units (ECU's) Configuration Mismatch
    (00) - Present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: REC
    Source Address: 0x00000254
    Identifier: 0x0101
    VIN: W0L0ZCF6838018668
    Part Number:13125488
    Software version number: 0000038F
    System name: REC
    System description: LEAR 0400
    Alpha code: BA
    Number of stored fault codes: 3
    B1001 - Security Code Not Programmed
    (44) - Present
    B1020 - No Communication with Rain Sensor
    (71) - Not present
    B3596 - Invalid Trouble Code Please Ignore!
    (00) - Not present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: UEC
    Source Address: 0x00000253
    Identifier: 0x0101
    VIN: W0L0ZCF6838018668
    Part Number:13112917
    Software version number: 0000038F
    System name: UEC
    System description: LEAR 0400
    Alpha code: AJ
    Number of stored fault codes: 6
    B3866 - Right High Beam Circuit Open
    (04) - Present
    B2699 - Right Low Beam Circuit Open
    (04) - Present
    B0525 - Front Right Turn Indicator Circuit Open
    (04) - Present
    B3867 - Front Right Parking Lamp Circuit Open
    (04) - Present
    B3596 - Invalid Trouble Code Please Ignore!
    (00) - Not present
    B1375 - Switched System Voltage (Ignition ON) Circuit Malfunction
    (00) - Not present
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: DDM
    Source Address: 0x00000259
    Identifier: 0x0101
    VIN: W0L0ZCF6838018668
    Part Number:9227560
    Software version number: OP1D 186000
    System description: SIEM 0401
    Alpha code: KL
    Manufacturing date: 629020
    Number of stored fault codes: 5
    B3974 - Driver Door Select Switch Window Lifter Circuit Open or High Voltage
    (05) - Present
    U2139 - CAN-Bus No Communication with CIM (Steering Column Module)
    (00) - Not present
    B1330 - System Voltage Malfunction
    (00) - Not present
    B1325 - System Voltage Low Voltage
    (03) - Not present
    B1001 - <Unknown DTC>
    (44) - Intermittent
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: PDM
    Source Address: 0x00000258
    Identifier: 0x0101
    VIN: W0L0ZCF6838018668
    Part Number:9227562
    Software version number: OP1D 186000
    System description: SIEM 0401
    Alpha code: KP
    Manufacturing date: 529020
    Number of stored fault codes: 4
    B1330 - System Voltage Malfunction
    (00) - Not present
    U2139 - CAN-Bus No Communication with CIM (Steering Column Module)
    (00) - Not present
    B1325 - System Voltage Low Voltage
    (03) - Not present
    B1001 - <Unknown DTC>
    (44) - Intermittent
    **********************ECU ID ENDS**********************
    **********************ECU ID STARTS**********************
    Source Address: DIS
    Source Address: 0x00000246
    Identifier: 0x0001
    Hardware number:13114365
    Part Number:13114366
    Software version number: 4601
    System description: BORG 0400
    Alpha code: YQ
    Manufacturing date: 020912
    Number of stored fault codes: 2
    U2139 - CAN-Bus No Communication with CIM (Steering Column Module)
    (00) - Not present
    B3952 - Car Key IN Output Signal Circuit Low Voltage
    (02) - Not present
    **********************ECU ID ENDS**********************

    It really amazes me that a main Vauxhall dealer screws up a car and erases the security code when all they had to do was programme in a new pump??????????

    Then charges the customer for their **** up... it's just not on.

    I've yet again advised this customer to put in a serious compliant to VX head office and contact Watchdog or similar, after I get the car running and submit a full report.

    About three out of every ten diagnostics I run i hear horror story's about main VX dealerships overcharging or being cowboys.

  2. #2
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    Vehicle : Golf 7

    Trim : GTD

    Engine : 2.0 TDI 184PS

    Year : 2014

    Mileage : 40000

    Default

    My local dealer claimed the accelerator pedal on my car was faulty but in their report they state 'needs to be replaced and reassessed'

    The dealer quoted me £353 for diagnostic and replacement - I said no thank you - and got it replaced for £180 - turns out the fault lay in the throttle body.

    Personally I think Vauxhall are useless - I don't waste time complaining anymore.

    Gazza4

  3. #3
    Regular Member mccluskey119's Avatar
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    That is unreal! !!
    I wouldn't even trust a main dealer with a service

  4. #4
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    Vehicle : Golf 7

    Trim : GTD

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    Year : 2014

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    Quote Originally Posted by mccluskey119 View Post
    That is unreal! !!
    I wouldn't even trust a main dealer with a service
    I know m8 neither do I and that is why.

    Gazza4

  5. #5
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    It really is madness what the main VX dealers get up to. I attended an 08 plate Astra last week just back form the dealer with a steering rack fault, it was a warranty claim but he went early to collect the car.

    He was told they were still waiting on the part coming in from DINGBRO!!

    If that had been a paying customer the new EHPS unit would have been genuine VX at three or four times the cost of a Dingbro part.

    It just shows the warranty is not worth the paper it is written on when they use third party parts.

  6. #6
    Regular Member the-wizard's Avatar
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    Vehicle : vectra-c

    Trim : sri

    Engine : cdti

    Year : 2004

    Mileage : 98,000

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    This is true!, i often see the parts van from the local cheapy spares shop dropping bits off at the vx dealer.

  7. #7
    Regular Member bobssignum's Avatar
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    Vehicle : Signum 2.0 DTi

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    What gets me is that vauxhall made a big song and dance over the announcement that they would require there dealerships to improve there standard of service but in truth these promises are not really worth the paper there written on
    Thats why mine has not seen the inside of a vx workshop for three years.

  8. #8
    Administrator plasma's Avatar
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    Trifle worrying that lot.. Looks like they've reset the CIM, then attempted to reprogram it and as it was flashing the codes around the car it crashed and left them blank.... Also looks like they've had a low battery too...

    A lot of them Network faults could have been caused by a spike in their tech2 unit which mine does sometimes and crashes the network..

    I reckon a good reprogram of affected units would clear most of that. Only thing I can see which isnt accounted for is the front end headlight 'still' being open circuit?

    Good luck with this one, let us know how you get on pls.

    Looking at the Vin Number I'm judging its a 53/04 ish plate 2.0dti?

    Shoulda just of needed a ECU clear unpair from the pump and a recode
    Plasma's Tech2 services are now open and able to provide services

  9. #9
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    Quote Originally Posted by plasma View Post
    Trifle worrying that lot.. Looks like they've reset the CIM, then attempted to reprogram it and as it was flashing the codes around the car it crashed and left them blank.... Also looks like they've had a low battery too...

    A lot of them Network faults could have been caused by a spike in their tech2 unit which mine does sometimes and crashes the network..

    I reckon a good reprogram of affected units would clear most of that. Only thing I can see which isnt accounted for is the front end headlight 'still' being open circuit?

    Good luck with this one, let us know how you get on pls.

    Looking at the Vin Number I'm judging its a 53/04 ish plate 2.0dti?

    Shoulda just of needed a ECU clear unpair from the pump and a recode
    My thoughts exactly. Spot on with the car too .

    It will be a slow process as the customer is in no rush. I advised it's far too good to simply write off on VX's say-so as it's only done 34k miles.

    The car wont accept any security code as it stands. My plan is to virginize the ECM, CIM and pump. At which point (going by previous experience) it should accept any code I put in and programme it to the CIM and ECM, as it should think these have been replaced with new units (IE no security code).

    If not, then it's virginize all modules and start programming as if a new car has rolled off the production line....

  10. #10
    Regular Member Celes's Avatar
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    Vehicle : Opel Signum

    Trim : Sport

    Engine : 3.0 CDTI

    Year : 12/03

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    Quote Originally Posted by wcr View Post
    My thoughts exactly. Spot on with the car too .

    It will be a slow process as the customer is in no rush. I advised it's far too good to simply write off on VX's say-so as it's only done 34k miles.

    The car wont accept any security code as it stands. My plan is to virginize the ECM, CIM and pump. At which point (going by previous experience) it should accept any code I put in and programme it to the CIM and ECM, as it should think these have been replaced with new units (IE no security code).

    If not, then it's virginize all modules and start programming as if a new car has rolled off the production line....
    And made in Ellesmere Port


    You're a brave man trying to fix this. You should try to work on my Signum. I can't get rid of the "RADIO SAFE" beep when I press TUNER, NAV, any audio settings, and others...12/2003, 2004 model year 3.0CDTi

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