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Thread: Dealer damages our Astra.............

  1. #1
    Full Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

    Default Dealer damages our Astra.............

    Put our MK4 Astra 1.8 sri into the dealers for a cambelt and water pump change as it needed to get done.

    Had first phone call to tell that engine mount was broken and needed to be replaced. I said fine as long as they kept the orginal to show me they could fit a new one. No charge for labour as it has to be removed to do the cambelt.

    Had second phone call an hour a couple of hours later saying that the cambelt had been changed but......................


















    They had dropped the engine and cracked the sump!

    Apparently the guy doing the fitting had decided to use an axle stand to hold the engine in place rather than wait for the proper jack that goes on the ramp to become free. Supprisingly the engine slipped off the axle stand and cracked the sump.
    So they ordered in a new sump and I should get the car back today but it going to get a full inspection and they are going to have to put it on the ramp for me to check it.

    so guys what else could they have damaged in the process????
    Lois Griffin: Peter! You're bribing your daughter with a car?
    Peter Griffin: Ah, c'mon, Lois, isn't 'bribe' just another word for 'love'?

  2. #2
    Admin & Merchandise Manager bigmac's Avatar
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    Vehicle : insignia

    Trim : irmscher

    Engine : 2.0 cdti

    Year : 2009

    Default

    Hope there not charging you now

    Irmscher Insignia CDTI 130

    MOD'S...Irmscher front spoiler, Irmscher mats, Irmscher door pins, Irmscher rear spoiler, Irmscher grille, Irmscher skirt & exhausts,Irmscher Roof spoiler MOD'S TO COME..Side skirts,Wheels

  3. #3
    On a Sabbatical
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    Default

    Their reputation and your confidence in them

  4. #4
    Regular Member felixx's Avatar
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    Exclamation

    Quote Originally Posted by Fearns View Post
    Their reputation and your confidence in them
    T*****S!!!!!!!.

  5. #5
    Regular Member bangty 1's Avatar
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    tell them your main dealers bla bla you should no better bla bla why was my car geting fixed wrong bla bla you never no mite get a discount and for damage could do anything pulling on wires hoses ect.... thats what id say. i did that on my astra van 51plate and i damaged my vac hoses (snaped them they were old but still) and i f***d my engine mount (split it) but i did have my van a bit high on the stands but id say she be fine m8 just check it over and hope what more can you do

  6. #6
    Regular Member Das's Avatar
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    Vehicle : Lada

    Trim : Riva

    Engine : 6.0 V12

    Year : 1954

    Default

    Quote Originally Posted by merikiito View Post
    so guys what else could they have damaged in the process????
    Depends how far it dropped. I would be looking at engine mounts over stretched, exhaust might be damaged too.

  7. #7
    Regular Member Dazzy2006's Avatar
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    i'd be fuming, schoolboy error. Maybe hes just started and used to work for kwik fit

    As above really - check mounts,exhaust,rubber pipes.Just go over it really well and tell em u want a discount for the inconvenience

  8. #8
    Full Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

    Default

    We have the car back with its new sump.

    When the service manager called yesterday he said "we have dropped your engine and smashed your sump", today he says "we only cracked your sump". When I pulled him up on his wording he said I never said "dropped".
    It seems that the mechanic/monkey did not use a block between the sump and axle stand and it caused a crack in the sump.

    I am not sure you are supposed to rest the weight of the engine on the sump but I may be wrong on this.
    Checked it over and got it on the ramp and could see no damage, drove it out of the garage and........







    the exhaust was banging on the back bracket. Seems they refitted the exhaust too far forward so back on the ramp it went to get it put right. It seems they missed doing a test drive on it.

    Got a bit of a discount off my already trade club prices so things are not too bad.
    Lets see what the future holds
    Lois Griffin: Peter! You're bribing your daughter with a car?
    Peter Griffin: Ah, c'mon, Lois, isn't 'bribe' just another word for 'love'?

  9. #9
    Regular Member bangty 1's Avatar
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    hope "shes" fine m8 but yer you dont use axel stands theres proper engine jacks (go from wing to wing) they were just cutting corners thats all but yer hope shes all good

  10. #10
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    Quote Originally Posted by merikiito View Post
    I am not sure you are supposed to rest the weight of the engine on the sump but I may be wrong on this.
    Normally you can, on a flat surface.... But not on what would be two tiny little points on the end of an axle stand....

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