Am in the middle of an ongoing issue with the RAC. My girlfriend is an RAC member. Here is the background to the matter, wich was e-mailed to the RAC Customer Service depatment...
"On Tuesday 21st September 2010 I had to called out the RAC to come fix a problem with my partners car, FL03 BWV. Someone came to our address and replaced the battery in the car, saying it was flat. We bought a new battery there and then. Today (24th Sept), my partner was on his way to collect his daughter from school when his car broke down. His electrics had all stopped functioning and the power steering stopped. He managed to get the car to somewhere safe and had to call someone else to go and collect his daughter from the school gates and have her brought to him, while he waited for his own recovery service (Mondial). His recovery guy found out that the fault was with a dead alternator and the brand new RAC battery was completely flat. The car, my partners daughter and my partner had to be followed the the recovery man back to their home address, after having to have the new RAC battery removed and replaced with a spare battery from the recovery man. During the trip back home the spare battery had to be swapped out for yet another spare battery from the recovery man's limited selection, as it was drained flat. This shows that the initial diagnostic check was not done correctly as the fault is with the alternator (this dashboard light was on when the RAC came out and has been ever since). The RAC man didn't even look for the alternator, he just based his work on the battery. My partners recovery man had to jack the car up to look at the alternator and wiring loom to find the fault. This wasn't done by the RAC man, he only look in the battery box. So, we have paid for a battery that is more than likely not needed, and we still have a car that is not working. More importantly, we have had a 8yr old girl stood at school gates waiting for someone who had put faith in the RAC. Can someone please contact me to explain and resolve this issue."
This is their reply....RAC letter.
Is it "not uncommon for an alternator to fail after a battery has been replaced"? I have had many car batteries swapped out and never experienced an alternator to die!?!?! Anyone agree with the RAC?
Am looking to take this matter further as the car is still sat on the driveway with a dead new RAC battery. Oh, I have been to two garages and got quotes (as requested by the RAC people before the letter was sent to us) for the work to be carried out - now they are saying we need to provide quotes and evidence to support our complaint. What is going on?
Anyone with any advice/suggestions/thoughts?