Well where do i start lol
after informing my insurance company about the break in they took all my details and informed me that a company that they deal with will contact me (company called inphase) which they did on the monday afternoon, they asked me to take some photos of what was missing and email them to them this i did straight away and put a note on the email to ask them to tell me if they got the pictures ok.
didnt hear a peep till the thusday, so then i phoned them and they told me they got the emails but no pictures!! so i asked then why didnt you get incontact with me? they could offer no good reason so again i sent them the pictures.
a few days later again cos id not heard nothing i rang them again and they told me that the units were in (cd70navi and colour screen) and were being sent to a main dealer to be recoded (strange i thought) and they hoped they would be fitted to my car by friday, great i thought!!
another company who inphase contract out to to install the equipment ring me and booked me in for friday! friday comes and the engineer comes to my home all the way from bristol he has no equipment with him as hes been told the stuff has been sent to me which it hadnt wasted trip for him and i was totall chessed off.
they rebooked me for tuesday (just gone) again the engineer turns up again from bristol again with no equipment hes been told the same as the last time i still hadnt got anything from inphase.
so they rebooked me for today (friday) the engineer turns up and hurray he has the equipment with him except for the sat nav disc (this was in my stolen unit) so after speaking to his boss who assures me they will get me one pronto, so the engineer carrys on installing the cd7o and colour screen only to find that these units are 2nd hand and used!!! the screen is covered in finger prints the facia on the cd70 is marked and inside the machine is a asda cdr with music on!!! the loom that came with it was also cut and bodged together with brown duck tape!!!!
i managed to find my old satnav disc and put it into the machine and even found where the previous owner of this machine lives in the destination folder
now im angry really angry ive paid my £250 excess for 2nd hand equipment which has no warrenty or anything the engineer was gobsmacked too, i got straight on the phone to my insurance company and gave them a going over and im told that they will get straight on this on monday morning
how do i stand legally with this cos i think im gonna lose the plot