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Thread: Rubbish local vauxhall dealer..

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    Default Rubbish local vauxhall dealer..

    Got my wife to take my 14 month old Insignia to our local dealer today in Northern Ireland to investigate a warning light about the airbag. She waited 90mins for them to tell her that they can't diagnose the fault because they need a security code to enable them to reset the warning light!!! ( i did not buy the car from this dealer but from a multi franchise dealer!) Surely a main vauxhall dealer should be able to generate a "security code!" from the vauxhall database or are they a bunch of useless unhelpful idiots???

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    Full Member Big Sig's Avatar
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    They can do but normally charge you for it.
    Now I need a turbo to keep up!

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    To be fair you should had the car pass with the car which details the cars security code. To obtain the code a dealer has to order a new car pass. So you can't hold the dealer fully responsible.

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    Quote Originally Posted by Maverick View Post
    To be fair you should had the car pass with the car which details the cars security code. To obtain the code a dealer has to order a new car pass. So you can't hold the dealer fully responsible.
    yeah, i have that security code. the dealer told me to keep it safe

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    Quote Originally Posted by Maverick View Post
    To be fair you should had the car pass with the car which details the cars security code. To obtain the code a dealer has to order a new car pass.
    And its a Fax job too, which in this day and age is a joke tbh. You would think that all main dealers would have immediate access to this. I remember 20 years ago needing the security code for the stereo on my dads Sierra, nipped into the local ford dealer with the chassis number and 5 minutes later coming out with the code. So much for progress..............

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    Regular Member Maverick's Avatar
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    Quote Originally Posted by DasArab View Post
    And its a Fax job too, which in this day and age is a joke tbh. You would think that all main dealers would have immediate access to this. I remember 20 years ago needing the security code for the stereo on my dads Sierra, nipped into the local ford dealer with the chassis number and 5 minutes later coming out with the code. So much for progress..............
    Fair point, but that system did not show much for the likes of security. Land Rover used to do a similar thing, but it has been changed over the last few years.

    I lost the details for our Freelander 2 and where you could walk into a dealer and ask for them, now they have to send off for it to prevent dodgy things going on. Typically I found the original details 1 day after the new stuff came from LR.

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    Just found out today when I asked the dealer I bought the car from that the card was not with the folder of manuals when the car was traded into them so he has ordered a replacement card from vauxhall at a cost of £30..

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