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Thread: My dmf fault.... update

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    Default My dmf fault.... update

    You might remember me my dmf is going after 45,000 miles and only a few months out of warranty. I posted this 2 weeks ago. Opel Ireland washed their hands of it but then.............

    Well some of you recommended that I went back to Opel Ireland and kept on presenting my case...... This I did. It was a bit of a pain at first because my local dealer and Opel Ireland were giving me totally different answers at one point......

    Well I lost the plot to Opel Ireland on the phone and they had a very very irate customer driving my car down to the local dealer to give them a rocket.... I mean I was livid and I was going to picket the place.... told them they might as well call the police as I was going to create holy hell down there....

    Well on the drive down the local dealer called me twice to try to calm me down..... In the end I phoned Opel Ireland at the dealers put the phone on speaker phone and said right you 2 talk to each other.... Turns out it was the dealer that had been giving me the run around not Opel Ireland.... you should have heard the rocket Opel Ireland gave the dealer over the phone..... class.....

    2 days later Opel Ireland rang. The answer to them helping toward the cost was no.... I appealed this... 2 days later they rang again the answer no..... I asked for an email address to take this further.

    I emailed them I comprehensive letter basically stating my claim and pointing out that even if they paid half it would cost me exactly the same as an independent garage doing the job so it would be no skin off my nose who does it, but if Opel didn't do it I would never buy Opel again....

    2 days later phone call answer no....... At this point I simply stated ok then I am posting the letter and your answere on the Vectra C owners forum it has nearly 30,000 members.... I am google translating the letter and answer and posting it on every European Vectra C owners forum I recon I could hit 180,000 people with it.......... Pause..... They said hold off we will reconsider.....

    2 days later phone call .... they will pay half the cost......


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    Regular Member barney490's Avatar
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    Result mate, good to know consumer pressure can still sway the manufacturers. If Veccy owners ever pressed a class action against Opel/VX for there poor design choices in things like DMF, DPF etc, they would be out of business.

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    VIP-Member brifen's Avatar
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    Good result (sort of). Could have been better if they paid the lot.

    Wouldn't it be good if the manufacturers gave a further reducing year of warranty:

    Year 1 - 3 Full 100% warranty
    Year 4 - months 1 - 3 75% cost
    Year 4 - months 4 - 6 50% cost
    Year 4 - months 7 - 9 25% cost
    Year 4 - months 10 - 12 - 10% cost

    This would help so many people and think it would be also have a possitive effect to the manufaturer too?

    Bri.
    Today!! The new tomorrow, live the NOW!!

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    Regular Member deanos's Avatar
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    Quote Originally Posted by fobbzy View Post
    I emailed them I comprehensive letter basically stating my claim and pointing out that even if they paid half it would cost me exactly the same as an independent garage doing the job so it would be no skin off my nose who does it,
    Quote Originally Posted by fobbzy View Post
    2 days later phone call .... they will pay half the cost......
    Dont see how it is a result , like they say they are no better off

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