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Thread: Help Damaged Goods from Royal Mail

  1. #1
    Regular Member R2XPT's Avatar
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    Default Help Damaged Goods from Royal Mail

    hi all i got a set of rear lights today, member said they were perfect when they left him so only thinkin royal mail guys have been throwing them about on transit!

    seller said i need to claim them, ive never done this, how do i go about it?

    gutted was looking forward to fitting them aswel

    any help would be greatfully appreciated

  2. #2
    Regular Member RobW's Avatar
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    Sender needs to put the claim in, not you. He was the one who purchased the service from the PO.

    Get on to him immediately saying HE has to claim through Royal Mail.

  3. #3
    Full Member Big Sig's Avatar
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    No he needs to claim not you. The contract is with the sender and the RM not the receiver and the RM. Send them back and get a refund from him. I know from experiance when the RM lost some door pins that it's him that needs to claim.

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    Regular Member R2XPT's Avatar
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    thanks lads, ive pm'd the member on here, i await the reply, crap aswel as i doubt its his fault as they were well packed!

  5. #5
    Full Member Leemarksmith's Avatar
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    Yep, he paid for the service not you...

  6. #6
    Regular Member RobW's Avatar
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    From experience, even if a parcel has 'FRAGILE' plastered all over it, most people will take no heed at all.

  7. #7
    Regular Member R2XPT's Avatar
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    thanks for the advice, just hope the member will refund me and claim it, i've offered to send the damaged light back and recieve half the money back and i can pic up another, but still no reply back yet.

  8. #8
    Regular Member Big Knox's Avatar
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    Ultimately although it looked well packaged, I guess it wasn't adequately packaged really. It should have been packaged well enough so that it arrived in the condition it left the seller in.

  9. #9
    Ex Vec-C Admin & Founder GARY3306's Avatar
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    When I was driving artics, I once delivered a load of new mail cages to a particular sorting depot/hub whatever they're called, and I was watching them handling the mail/parcels. They were chucking the the parcels about, one guy drop kicked a parcel Johnny Wilkinson style and another guy had a large envelope and it said on it 'Photographs, do not bend' and the tool was bending and folding it whilst saying, "yes they do bend, look. This guys a liar!" whilst all his colleagues guffawed with laughter

    Since then I wrap things up that I'm sending like they were radio-active.
    [SIGPIC]VX<font color=Red>R</font> with added Courtenay <img src=https://www.vectra-c.com/forum/images/smilies/biggrin.png border=0 alt= title=Big Grin class=inlineimg />

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