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Thread: Pretty hacked off.

  1. #1
    Regular Member johnny kebab's Avatar
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    Default Pretty hacked off.

    Just thought I'd have a moan about some terrible customer service. twice now I've bought some car washing goodies (not small amounts either!) from a certain chemical guys website and twice now I've not been impressed with the levels of customer service. The first time I spent about £70 and the block of clay I got wasn't the 3 pack in a plastic box that I ordered but I got told That "that was the way it was sent form the manufacturer sometimes." OK, I thought I'll give them the benefit of the doubt. When I placed my last order included in it was a 3 pack of foam tyre gel applicators. I never got them. I've emailed 3 times and haven't had a reply and I never get an answer on the phone when I call. Unfortunately, they've now lost my custom for good.

    Sorry for the Rant, but I work in customer service and I abhore service.

    Johnny Kebab

  2. #2
    Ex-Staff Full Member John LE's Avatar
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    Vehicle : Facelift Insignia/Corsa D

    Trim : LE/VXR

    Engine : 2.0 cdti/1.6 Turbo

    Year : 13/07

    Default

    Why not use auto brite, they are our approved trader afterall

  3. #3
    Forum Moderator FIL 4822's Avatar
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    Vehicle : Insignia VX-line RED Tourer

    Trim : No, over weight!

    Engine : Flux Core Capacitor

    Year : 1 A.D

    Mileage : Rising

    Default

    I've had the same lack luster attitude from Chemical Guys aswell.


    Have consideration for the deaf, if you're gunna fart, make it smell !


  4. #4
    Regular Member nick-v2.2's Avatar
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    Default

    i had similar problems, never again. Order everything from auto brite now

  5. #5
    Regular Member mark1319's Avatar
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    I have good customer service from CWAW, when my wash mitt fell to pieces they sent me new one out straight away and the only thing that bothered me was ordewrs weren't sent out as quick as I would have liked.

  6. #6
    Regular Member johnny kebab's Avatar
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    Default

    Glad it's not just me then, Autobrite has a new customer!

  7. #7
    Regular Member johnynoi's Avatar
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    Default

    I ordered some polish and wax from autobrite on Sunday night, came at 9am on Tuesday morning and was packaged as if it was a nuclear missile!! Awesome service!

  8. #8
    Regular Member DarylAAS's Avatar
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    Default

    Try juicydetailing.co.uk ... the cheapest around and great customer service.... i ordered my das 6 pads polishers and waxes from there and got them for a bargain to... tell the daryl sent you....

  9. #9
    On a Sabbatical
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    Default

    have a look on detailingworld people sell stuff on there all the time at pretty cheap prices

  10. #10
    Regular Member Discreet's Avatar
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    Auto brite for me I have always got good service and excellent commuication from them I also cannot fault there products happy days


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