the first new one lasted 6000 miles. the 2nd & current one 6000 miles later is failing again. It is not bad but there is a chatter when the clutch is let out half way in neutral.
The dealer who i bought the car from & who carried out the repairs has now informed me that GSF want the part sent off to be tested which will take Days or even weeks and ive got a funny feeling they are gonna try wear & tear or the way the car is driven. which will then mean i will have to foot the bill.
Is it me or it that taking the peeeee
after a bit of advice. shouldnt it be the dealers problem to sort it out asap?
Ive drawn up a letter which im going to send to them any advice would be greatly appreciated:
Supply of Goods (Implied Terms) Act 1973 (as amended)
On the 25th of September 2009 I purchased a motor vehicle from you on finance. Namely a Vauxhall Vectra Club 1.9 CDTI 16v Registration number YC05 XDA. This had roughly 101,000 miles on the clock.
The following problems have arisen:
Within only 2 weeks of having the car I found out that the Dual Mass Flywheel was faulty. The fault was confirmed & the Flywheel was replaced by yourselves in October 2009. As far as I am aware you claimed the costs back from Motor Care Warranty Company for the Dual Mass Flywheel.
By January 2010 the Dual Mass Flywheel had started to fail again. I had roughly done 6000 miles, it was confirmed faulty and changed by you again.
The Dual Mass Flywheel has started showing signs of failure again. The car has now done 112,000 miles which is only another 6000 miles from when the last one was changed. I feel that the part is not Durable or of a satisfactory quality and does not meet the standard that a reasonable would expect.
I spoke to Dennis your mechanic 3 weeks ago regarding this matter who has now informed me (after several phone calls from myself) that the Flywheel Supplier (GSF) wants the Flywheel & Clutch sent off to be inspected which will take days or weeks! As they feel it is very unlikely for a Dual Mass Flywheel to fail Twice which in other words I think they are thinking along the lines of the way the car is driven. I have found a lot of information regarding the Dual Mass Flywheel on the internet & it is a common failing part.
I always drive the car sensibly and have perfect Clutch control & gear change. I would also like to note that I have had no contact with GSF. Pinetree supplied & fitted the part as far as I am concerned. Dennis has also informed me that a new clutch was fitted to the car. I have no evidence of this; I only have a receipt for a Dual Mass Flywheel. I would also like to request a copy of the receipt for the clutch that was fitted to my car.
I need my car to get back and forth to work & would like to request a courtesy car if you do carry out the repair. I feel it is unacceptable to be days or even weeks to have my car repaired for something that is not my fault.
I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.