Hi - I have been recommended here after using Money forum, who were under the impression I have made this situation up but I swear it is true. I am looking for advise, here are the two posts I put up explaining the situation:
Today I collected a Vauxhall Insignia, from an authorised dealer at only 10 months old and 8,300 miles on the clock.
I drove the vehicle from the dealership, to my mothers, approx 8 miles and the car wouldn't start from then (kicking over). I called the dealer and they came out and it started without any problems. Typical!
Furthermore, the car was used a little more before having the same problem. Being out of hours, no-one from Vauxhall was able to take a call from me. I decided to call the AA - who after plugging various bits in suggested it was a lack of fuel pressure.
Since I have had 2 failed starts within 4 hours of owning the car, I find this unacceptable.
Moreover, when purchasing the vehicle at £15,000 I added the GAP insurance at £399.99 and was told the floor matts etc would be free. Also, I declinced the option to have paint protection on the car. Therefore the vehicle should have been £15,399.99 BUT I was billed for the 3 extras which worked out at about £15,890!
As they had over charged me, they said I would be given; parking sensors (rear) and 1 year warranty to compensate. I agreed.
Futhermore, I was told the vehicle was owned by Vauxhall and they were the only owner, but due to a mistake on their part (breaking the data protection act) they left the details of the former owner in the glove box! I called the previous owner after my problem, who confirmed that he had no issues and parking sensors were already fitted!!!!
It gets worse, after checking the invoice over they have played with figures and billed me for the full price of the extended warranty (not reduced price as promised) and matts (which should have been free) to make sure that the invoice total didn't include the parking sensors to cover themselves and meet the price they had billed for.
Obviously I am very angry, but love this car, can anyone offer any suggestions?