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Thread: Arrg. RANT about CarCraft

  1. #1
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    Default Arrg. RANT about CarCraft

    Well.

    I have never been a fan of carcraft, but they had a Vectra SRi 2.2 Direct hatch that I was interested in, so I popped in.

    Almost did a deal, but the price wasnt where it needed to be, so pushed them and ended up saying I would meet them half way. They had tried to sell me the car for £1300 more than it was listed on the net - the only difference being the store price included a "Free" 2 year warranty (with a claim limit of £300 per item!!!!) and the net offer was only 3 months.....free my backside.

    So I started going through my reasons as to why I wasnt going to budge from my price, having checked Parkers and other places and the sales manager got really aggressive and obtuse with me. A total moron.

    Anyway, I said I was going to leave it, didnt want to buy a car from someone like that, only I have now got home only to realise they still had my V5C

    I am going to go back tomorrow lunch time to get it, but now I am worried they may have destroyed it due to the events that took place. I need to get it off to the DVLA to get my private plate off too, as my tax expires at the end of the month, insurance on 28th and I need to get this car part-exchanged before then to avoid extra costs.

    If they have destroyed my V5C where do I stand legally do we think? Can I ask them to cover the costs I will incurr as a result and if they refuse could it be a viable case for small claims?

    Hopefully they have it in tact, but Im a bit of a fretter and like things sorted there and then, so I am a bit pumped up at the moment and will be until I know the fate of my log book


    On the plus side, I have found a 2.2 Direct Elite nav model elsewhere with a lot lower mileage and the same price, so it isnt all bad

    Moral of the story.... you know carcraft is a shambles before you go in, trust your instincts and dont, even if they have a car you think you want!

  2. #2
    VIP-Member MCD's Avatar
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    Vehicle : 2007 Vectra

    Trim : SRi XP Saphirre Black

    Engine : 2.0 16v Turbo

    Year : 2007

    Mileage : 60k

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    You can get another log book of the Dvla anyway, there's an application for new log book form! So don't worry if at worse they destroyed it!

    Mike


    Noobtune 220bhp / 270lb - (07) 2.0 turbo SRi XP NAV - PLUS SUNROOF!

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    But that takes time that I dont have.... unless I can submit the form to put my private reg on retention at the same time as an application for a log book? But it was my understanding you have to have the log book before you can apply to remove the private reg?

  4. #4
    Ex-Staff Full Member John LE's Avatar
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    Vehicle : Facelift Insignia/Corsa D

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    TBH they would be destroying something that isn't theirs so if they have i'd take em to the cleaners.

    I don't really trust these supermarkets, all they care about is making money and thus customer service suffers

  5. #5
    Moderator & Events Assistant paulhb's Avatar
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    Vehicle : M5

    Trim : Nothing needs adding

    Engine : 5.0 V10

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    Take about a week to get a V5 DVLA are pretty quick these days now its all computerised

  6. #6
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    Will see what happens tomorrow then. Will be cutting it fine by the sounds of it, but I guess I could always renew my insurance on the new car if I have agreed a p/x with dealer, then add my car as a temporary car - that sorts the insurance, just means I may end up having to tax it. 20 days to get a new V5C and put plate on retention.... im not confident! fingers crossed they will have it, I just get the feeling that they are a bunch of a-holes and would destroy it just because I walked away from a deal with them. Cant believe i didnt notice I didnt have it when i left. very angry at myself.

  7. #7
    Full Member Robsey's Avatar
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    Vehicle : Vectra C

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    Year : 2005

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    Yep I know carcraft well..my local rip-off shop is Rochdale.

    I bought my Cavalier from them in 1995 at a good price...this was before they expanded to their current size.

    In 2005, the wife wanted a Frontera...when we explained what we wanted, the sales people asked why a Frontera as they were rubbish.

    Anyway they had a 2001 Frontera Diesel, just what the wife wanted...it had not been prepared and so looked a tip...screen price £11,500

    I knew this was way too high, and offered £9000.
    Anyway, I kept them hanging on until 2 minutes before closing time and then said Nah!!
    Salesman was well PI***D!!

    Got back home and checked the Glass's price guide
    Frontera - 4 yrs old, excellent condition, main-dealer price £8,800.

    So my question was, if the car was so crap, then why over price it by nearly £3000? bearing in mind that the car was in average condition, and Carcraft is not a Vauxhall main dealer.

    My word of warning...Avoid them like the plague!!

  8. #8
    Regular Member Derek Mc's Avatar
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    I understand your anger with places like Carcraft, up here it's Arnold Clark and in the space of 10 days and looking at three cars my Saab de-valued by 25% I was really annoyed as because they do have a stranglehold over the almost new market up here they felt I would be unable to get a car anywhere else.

    It is such a demoralising feeling sitting there while some knuckle dragger pulls your old pride & joy to pieces then tries to justify offering you a small pile of birdseed and three drawing pins for it!

    I went to a very small independent dealer and even though he is miles away from me I would on first dealings use him again, decent, courteous, and willing to make a deal with me was all it took for me to buy a car.

    On the V5 I wouldn't worry they should have it to destroy it would be criminal damage on their part and an offence.

  9. #9
    Regular Member Ollie's Avatar
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    Vehicle : Vectra C Estate (150) Nav

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    Year : 2006

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    Quote Originally Posted by Robsey View Post
    In 2005, the wife wanted a Frontera...when we explained what we wanted, the sales people asked why a Frontera as they were rubbish.
    Well, at least they got something right!

  10. #10
    Regular Member DaveW555's Avatar
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    Quote Originally Posted by Ollie View Post
    Well, at least they got something right!
    Lol @ Ollie, they had a point, if you wanted a really bad sort of off roader why not go the whole hog and buy a freelander with a k series in it lol

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