I am annoyed. Really annoyed. Really really annoyed, actually..
The retractable towbar that is original on the Vectra Estate is a Oris-matic towbar from Bosal-Osiris.
My wire just broke and i got a quote from my Opel dealer for 1300EUR to change the entire towbar. You see, you can´t change just the wire on this brilliant piece of engineering. You have to order and replace the complete towbar.
After banging my head against the wall(Opel customer non-service) they gave me the number to the manufactuer. Ok i thought, great, i´ll order parts and repair it myself...NOT.
They will not sell any spare parts for their towbars and they will not let anyone outside their factory(in the south of Germany) repair them either. So, i have a very nice advanced retractable towbar(which costs a small fortune new) with a broken retracting wire that will cost me about 500EUR to take off, send, repair in Germany, send back to Sweden, and reinstall.
That´s customer service for you...
Happy, happy me