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Thread: Problem with an invoice copy. What to do?

  1. #1
    Regular Member Lao's Avatar
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    Default Problem with an invoice copy. What to do?

    Hello!

    Situation is simple: bought an item off eBay.co.uk. Seller shipped it, I received it ok, but there was no invoice in or on the package. He claims it was, but I honestly never found it.

    Now the problem: I emailed him asking to give me a copy via email. He sent me a .txt file which instead of my name in the customer's field had "Internet Sales". This invoice copy is useless to me, as it would be to anyone, by not having the name on it.

    After I told him the file he sent was useless, he sent me an ironic email, but no solution to the problem. After I replied to him, in a pretty polite way I may add, he wrote to me this: " I am afraid that you have destroyed the only copy that has your address printed on so I am unable to help you."

    To what authority in UK can I write about this? For me it's clearly there's something wrong here. Any (serious) seller can release an invoice copy upon request.

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    Forum Moderator soulman's Avatar
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    i'm guessing you didn't pay via paypal then ?
    as that would have all your details on it .

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    Regular Member Lao's Avatar
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    Default

    I payed via Paypal, yes. But that has less information. I previously bought via Paypal and every time I got an invoice in or on the package.

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    Regular Member m8internet's Avatar
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    Why would you need a copy invoice, surely you are after a receipt

    If this is a personal sale, then the person selling is not required to offer or provide a receipt
    However, if it is business sale, then that business MUST supply a receipt on request

    If you login to eBay UK you will be able to reprint a copy of the order, and this includes the amount plus any other costs (such as P&P), and the total payable
    If this was paid through PayPal, then the same process and you can reprint the order receipt for payment made

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    If you need the invoice to claim VAT back I don't think you should have any problems anyway. All our internet orders at work have the customers name and address on but, the hand written ones don't, they just have our details on and businesses never have problems with them.

    However we do provide addressed invoices on request....

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    Regular Member Gavin2.6's Avatar
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    Make your own VAT receipt from the .txt file he sent you. Few amendments then print and your golden lol.

  7. #7
    Regular Member Lao's Avatar
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    Default

    This is the fastest solution Gavin.

    The payment includes VAT, as the package has first been sent inside UK. The annoying thing is that this seller (a business seller) refuses to provide a SIMPLE copy of the invoice, IF the invoice existed from the first place. Which I doubt it has. This is the problem.

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