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Thread: arnold clark vauxhall greenock

  1. #1
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    Default arnold clark vauxhall greenock

    my car broke down in the middle of a junction on tuesday

    arranged to get it towed over to vauxhall but it wouldnt be there until wednesday at 10am

    phoned arnold clark at 11am and they said they prob wouldnt be able to look at it until thursday morning

    it was unfortunate but i accepted it as they werent expecting the car in

    got a phone call at 3pm on thursday saying th car was fixed!

    turns out it was an egr valve that it needed under warranty

    i was very happy with the service!! (for a change)

  2. #2
    Full Member Robsey's Avatar
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    Dec 2006
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    North East Cheshire
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    Vehicle : Vectra C

    Trim : Energy

    Engine : Z19DTH

    Year : 2005

    Mileage : 131,000

    Default

    Hang onto that one...helpful dealers are rare...helpful Arnold Clarks are virtually non-exhistent.

    Good job !!

  3. #3
    Regular Member m8internet's Avatar
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    Cumbernauld, Scotland
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    One of the main issues is that Arnold Clark don't concentrate on customer loyalty, like they used to many years ago

    Once they are aware you or your car has been a regular visitor, then any "issues" tend to evaporate

    I have been using Glasgow South for just over 10 years now
    They were too busy once and suggested I go to Glasgow North
    They had the car (a Vectra B) for two hours and were unable to find the problem
    So I took the car back to Glasgow South, waited an hour, and on the ramp they found the issue within just 10 minutes!

    The main issue on my current car is the delay in getting parts, or even the right parts (as mentioned before brake parts for a 1.9 CDTI keep arriving)

    When my clutch went I stayed with the car until it was delivered to the "garage of my choice" and returned with the key the following morning
    They managed to look at it later that day, but it was three days before parts had arrived

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