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Thread: Iphone- lost it all

  1. #1
    Regular Member vxr-i-wish's Avatar
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    Eek Iphone- lost it all

    Ive just updated and synced my iphone and now ive lost all my albums which i purchased from itunes!!??
    Looked on my computer and cant find them anywhere!
    Has anyone else had this problem, or know how i can get them back??

    cheers guys

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    Regular Member kentish_bloke's Avatar
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    as with any update of firmware on a phone, they usually give you dire warnings to make sure you save any data etc you want to keep & put back on the phone, as any update of firmware wipes everything, similar to doing a format on a hard drive on your pc.

    sorry to hear youve had problems, but before you do anything like that RTFM!

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    Regular Member bruceybonus's Avatar
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    doesnt the iphone automatically back up when you cradle it... I know mine does... As a side issue.. if you right click the album or app within itunes, you can see where it is on your hard drive, so periodically i just do a blanket copy of everything.. as it all lives in the same place.

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    Regular Member n_hudson's Avatar
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    There's an option on Itunes to "Restore Purchases". You just need to sign in and find that option from the drop down menu's...

  5. #5
    Regular Member Big Knox's Avatar
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    My iPhone also performs a backup just before it syncs, dunno if this includes music or not or if its just "user data"

  6. #6
    Regular Member vxr-i-wish's Avatar
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    it should automaticly backup before sync, but i think the trouble is that ive had a new laptop and not synced it before, so theres nothing on my laptop to sync with, so its just copied what ive bought this year. ive contacted itunes, as all the albums are on my purchase history.

  7. #7
    Regular Member vxr-i-wish's Avatar
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    itunes emailed me today and have let me download the albums and apps again for free, for being a 'valued' customer. Think apples customer care is really good especially getting back to me within 24hrs! So the downloading begins!

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