User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 7 of 7

Thread: Some legal advice wanted please

  1. #1
    Regular Member purple170503's Avatar
    Join Date
    Sep 2006
    Location
    kent
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default Some legal advice wanted please

    I have been receiving unwanted mail from a Channel Island Company for some time. I have over the last few times sent it back requesting they remove me from the mailing list. Today I had a load more so rang up to complain and get them verbally to remove my address. I was then told that I had placed 3 orders with them in 2007 and 2008. Knowing 100% that I hadn't I have asked for further information. Orders have allegedly been sent via Royal Mail to this address but we have never received any items. This then causes other issues as to how they got the parcels.

    They have now told me that they cannot provide anything other than order numbers as have been taken over and old details deleted. Further more the account was set up over the phone and the only details used were my last name and address.

    I have told them I want as much information as possible as a possible fraud has taken place, in addition there may be issues in relation to the Data Protection Act. At the moment I don't know if there has been any card cloning, need to go in the loft and where I stand with a card issuer after this time.

    Can anyone please give me some advice/ guidance as I know there are sometimes issues with Channel Island Co.s and a bit rusty with the DPA.

    Is there any way of finding out what cards are held against your name?
    Thanks

  2. #2
    Regular Member
    Join Date
    Mar 2008
    Location
    Wales
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Data Protection Act - companies are obliged to let you know what details/records thay have on file for you.

  3. #3
    Regular Member Matty777's Avatar
    Join Date
    Jan 2010
    Location
    Nr Maidstone
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Quote Originally Posted by purple170503 View Post

    Is there any way of finding out what cards are held against your name?
    Thanks

    Experian are probably the best bet. Sign up for free 1 months trial, when you have found out the ins and outs of everything you owe and have your name to, cancel your subscription by phone. very easy.

  4. #4
    Regular Member Samdy Gray's Avatar
    Join Date
    Jul 2009
    Location
    Wiltshire, UK
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    What snapsnap said. Or that's how it works under UK law. Channel Islands can be a bit different.

    Under UK law It's called a Subject Access Request and the company is allowed to charge you a maximum of £10 to provide you with all data that they hold about you.

  5. #5
    Regular Member m8internet's Avatar
    Join Date
    Dec 2006
    Location
    Cumbernauld, Scotland
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Was the number you phoned ACTUALLY that company?
    Does the company exist and match that phone number?

    My usual solution is to send the mail back without a stamp, that usually solves it!

    You could also refer the address to the mail preference service

    As the company is in the Channel Islands then a DPA request is pointless
    As above, I would perform a credit and identity check, just to make sure there isn't a clone card present (your name but not your address)

    Finally, you may find it is a company exploiting a short coming in the UK law
    They send out demands / invoices for orders that have never existed
    You then contact them and fill in the blanks, bingo job done...
    All they need is your name and address, this confirms the address is in use and active, and this is enough to clone a card and start exploiting it

    If you are at that stage, you need to take all your evidence and material ( I do hope you have kept originals and copies) to the local Police so that an investigation can be commenced or referred to

  6. #6
    Regular Member purple170503's Avatar
    Join Date
    Sep 2006
    Location
    kent
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Quote Originally Posted by m8internet View Post
    Was the number you phoned ACTUALLY that company?
    Does the company exist and match that phone number?

    My usual solution is to send the mail back without a stamp, that usually solves it!

    You could also refer the address to the mail preference service

    As the company is in the Channel Islands then a DPA request is pointless
    As above, I would perform a credit and identity check, just to make sure there isn't a clone card present (your name but not your address)

    Finally, you may find it is a company exploiting a short coming in the UK law
    They send out demands / invoices for orders that have never existed
    You then contact them and fill in the blanks, bingo job done...
    All they need is your name and address, this confirms the address is in use and active, and this is enough to clone a card and start exploiting it

    If you are at that stage, you need to take all your evidence and material ( I do hope you have kept originals and copies) to the local Police so that an investigation can be commenced or referred to
    Yesthe compnay is the real company and does m,atch the correct details. I have sent several items of post back to them already and it was only because they have continued to send mail that I then rang this AM to find out what has happened. I am very concerned that they have allowed an individual to open an account with them in 2007 with only a last name and an address with no checks being carried out. In relation to the DPA the question I am asking is whether they have committed any offences uner the Act as my knowledge of this piece of legislation is limited.

    At the moment this points to a cloned card but the sent goods appear to have been intercepted prior to arrival at my address as we certaily never received them, at first I thought it was ordered for delivery to another address with my address as the card registered address but apparently not.

  7. #7
    Regular Member
    Join Date
    Mar 2007
    Location
    North East
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    I would doubt the DPA can be used as the channel islands are a protectorate and self governing like the Isle of Man.
    They will have their own version of the DPA as to what info you will be able to get no idea.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Ticket legal advice
    By neill in forum General Motoring Chat
    Replies: 11
    Last Post: 10th May 2012, 11:59
  2. Legal Employment Advice... Anyone?
    By aaruck in forum The 'Off Topic' room
    Replies: 4
    Last Post: 11th January 2010, 16:44
  3. Need some legal advice quick please
    By oxenburger in forum Vectra C / Signum Car Chat
    Replies: 17
    Last Post: 20th November 2009, 00:46
  4. A legal question for advice
    By Ste in forum The 'Off Topic' room
    Replies: 8
    Last Post: 14th August 2008, 15:32
  5. Legal Advice Please!
    By The Doc in forum Vectra C / Signum Car Chat
    Replies: 18
    Last Post: 30th June 2006, 08:05

Visitors found this page by searching for:

Nobody landed on this page from a search engine, yet!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •