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Thread: Ebayer sold me broken item

  1. #1
    Regular Member Celes's Avatar
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    Default Ebayer sold me broken item

    Won an ignition module (?) for the xenon headlight for 21,01€ + 15€ postage. I have received it today. When I unpacked it, it fell apart!!! 1 clip is broken, some plastic inside is missing,...went to fit to the car anyway. Well, it doesn't work.

    What do I do? The parcel was insured, but the item inside was barely protected, so maybe it wasn't broken when it left Germany. The seller said I should contact the delivery guys first.

    Am still going to leave him a big fat negative feedback though...

  2. #2
    Admin & Merchandise Manager bigmac's Avatar
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    Its up to the sender to contact delivery courier and you cant make a claim they have to,if item isnt what you bought eg:excellent condition and working they should issue a full refund and claim them selfs for damages.
    If he fails to issue refund then you have to enter a dispute and tell them item wwas damaged and not working and paypal will issue the refund

    Irmscher Insignia CDTI 130

    MOD'S...Irmscher front spoiler, Irmscher mats, Irmscher door pins, Irmscher rear spoiler, Irmscher grille, Irmscher skirt & exhausts,Irmscher Roof spoiler MOD'S TO COME..Side skirts,Wheels

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    Regular Member jlock's Avatar
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    Default



    Hopefully youl get it sorted

  4. #4
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    if you used paypal your coverd contact them if not DOH !!!!!!!!!

  5. #5
    Regular Member Celes's Avatar
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    Quote Originally Posted by hippo View Post
    if you used paypal your coverd contact them if not DOH !!!!!!!!!
    It's the latter mate

  6. #6
    Admin & Merchandise Manager bigmac's Avatar
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    Did you send cash or instant payment transfer ? any way just tell the sender its broken and you cant claim it has to be them and you would like a full refund

    Irmscher Insignia CDTI 130

    MOD'S...Irmscher front spoiler, Irmscher mats, Irmscher door pins, Irmscher rear spoiler, Irmscher grille, Irmscher skirt & exhausts,Irmscher Roof spoiler MOD'S TO COME..Side skirts,Wheels

  7. #7
    Regular Member Celes's Avatar
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    Default

    Went to the bank for a money transfer. He got the money in 2 days I think.


    So far I've written this...

    I have asked someone who is familiar with these things and they said you should call the delivery company and make a claim for broken item.

  8. #8
    Admin & Merchandise Manager bigmac's Avatar
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    even if you were to contact couriers they would tell you the same,the sender has to submit a claim not you,ask for his address to send back item and get him to agree on you sending it back for a full refund and make sure you send it recorded delivery

    Irmscher Insignia CDTI 130

    MOD'S...Irmscher front spoiler, Irmscher mats, Irmscher door pins, Irmscher rear spoiler, Irmscher grille, Irmscher skirt & exhausts,Irmscher Roof spoiler MOD'S TO COME..Side skirts,Wheels

  9. #9
    Regular Member Celes's Avatar
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    Quote Originally Posted by bigmac View Post
    even if you were to contact couriers they would tell you the same,the sender has to submit a claim not you,ask for his address to send back item and get him to agree on you sending it back for a full refund and make sure you send it recorded delivery
    Will do!

    Cheers mate

  10. #10
    Admin & Merchandise Manager bigmac's Avatar
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    Np taken from ebay

    Buyer - you should comply with the seller's requests to supply proof of damage. A clear photograph taken with a digital camera can be sent as an email attachemnt. The seller may require the item to be returned to them and, again, you should comply with this but make sure you send the item by trackable means in case you later need to make a paypal claim.

    Seller - If you accept that your item has arrived damaged, you should refund the buyer in full. If the buyer has returned the item to you, you could also refund return postage costs but this is at your discretion. If the item is not broken (for example a piece of electrical equipment that the buyer may have not known how to work) you should advise the buyer and send it back to them (by trackable means). If the item the buyer has sent back to you is not your original item (for example a similar but broken piece of electrical equipment) you should contact the buyer to ensure that a genuine error has not occurred. In the event of fraud being attempted, you should report the matter to the Police. There is an excellent eBay Guide on 'Reporting Fraud to the Police'.

    Buyer - once the seller has decided to issue a refund this should be completed within a reasonable time. If the refund is not forthcoming you may open a paypal claim (within 45 days of auction end) to obtain a refund. The claim is called 'Significantly Not As Described' SNAD) and will entitle you to a full refund less return postage costs. You will have to return the item by trackable means and enter the tracking number online.

    Seller
    - if the damage is a result of bad handling by the Post Office you can make a claim for compensation. For items sent by a standard service, you will require a proof of posting certificate and will need to complete a form available from the Post Office - you will be able to claim up to £32 per parcel. For items sent with tracking, many claims can now be submitted online. If the item is over £32 in value, you should send by a service with additional insurance - certain items such as glass, pottery and jewellery are also not covered by standard service insurance.
    Last edited by bigmac; 11th February 2010 at 22:19.

    Irmscher Insignia CDTI 130

    MOD'S...Irmscher front spoiler, Irmscher mats, Irmscher door pins, Irmscher rear spoiler, Irmscher grille, Irmscher skirt & exhausts,Irmscher Roof spoiler MOD'S TO COME..Side skirts,Wheels

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