Has anyone had any trouble with main dealer warranties? In Oct 2009 I bought a 1 year old Vectra Sri with about 10k on the clock from a main dealer. The car was previously owned by GMAC and was passed through the Network Q dealerships. I assumed it had Network Q warranty and what was left of the 3 year Vauxhall warranty. Anyway I recently started to get ‘knotchy’ gear changes, especially go into second and is getting worse. So I took it to my local dealer and they are guessing it’s probably the clutch is on its way out. I’ve only done 2k in 3 months and the car now only has 12k since new. They said Vauxhall wouldn’t be interested, but Network Q would probably say yes to replace under warranty. They hinted that there is a slim chance they won’t. So they suggested calling Vauxhall and Network Q to confirm before they strip it down.
This is where the fun begins. Vauxhall said no as it’s a wear item. Network Q said they have no record of my car and I should contact where I bought it from. I called the dealer in Barnsley (I’m in Hertfordshire) and they said they don’t offer Network Q warranties on 1 year old cars, as they don’t need it and are not interested. Now my local dealer wants £1100 to do a clutch after I’ve only done 2k miles of carefully driving. The car has only done 12k from new.
I usually buy a 6-7 year car with average mileage and usually spend the next few years pouring money down the drain keeping them going. So this time I decided to get something newer for peace of mind. What makes things worse is that in December I was made redundant, so at the moment I can’t afford this repair. I decided not to sell the car then, as the car is paid for and if I sold it for something older, who is to know that that would need money spent on it.
I feel that I’m stuck in the middle and no one wants to take blame. To say I’m not happy is an understatement and I’m not sure what to do next. Do all second hand cars from all main dealers have to come with Network Q warranty? It was a genuine main dealer that I bought it from. I don’t want to take it back to them to deal with, as they are 180miles away. My local dealer has suggested doing the work and sending the invoice to the other dealership, but with my luck recently I can’t help feeling I’m going to get stitched up somewhere. Anyone have ideas or experience with warranties?